Manager, Facilities and Workplace Services – Cognizant (Tampa)

• Ensure all locations are operating properly and maintained, with a focus on building and occupant safety, office administration deliverables, financial performance, location aesthetics and continued readiness.
• Develop, implement, and enforce policies and procedures related to business continuity, facilities services, building safety, physical security, and office operations.
• Supervise appropriate staffing levels and provide managerial support to associates. Perform consistent and frequent leadership, coaching, development, performance management and payroll processing to a team of staff directly and virtually.
• Responsible for Physical Security operations at assigned locations, partnering directly with vendors and Corporate Security to ensure the completion of program goals and coverage needs.
• Ensure either directly or through delegation the resolution of all services requests in a time sensitive and satisfactory manner, with a goal toward exceeding customer expectations.
• Establish and maintain relationships with various internal working groups and internal Cognizant departmental contacts.
• Responsible for new account allocation including coordination with IT, Real Estate, Finance, Security, and required vendor engagement.
• Implement and handle vendor services via creation of SOWs and service contracts: Janitorial, security, first aid, office supplies, furniture-fixtures-equipment, general repair and maintenance, etc.
• Coordinate internal and external audit processes, certifications, and compliance.
• Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiencies and service to internal clients.
• Support on-boarding process for employees, such as seat assignments, creating access and security badges and coordination of desk set-up.
• Handle Move/Add/Change and space management operations for assigned locations.
• Respond to any afterhours emergencies required for the facility; Assess emergency situations, notify management and figure out the best course of action.

• Bachelors’ Degree required
• Credentials such as (IFMA) Facilities Management Professional or Certified Facility Manager credential, along with additional relevant certifications in lieu of degree may be considered.
• Minimum 5 years’ experience managing workplace services and office facilities teams across multiple locations, or single locations having >/= 1,500 seated staff.
• Demonstration of progressive management experience.
• Ability to demonstrate and act upon a thorough understanding of facilities and workplace services operations within a large corporate office environment.
• Ability to handle multiple demands, to set priorities, and delivery high quality of work product in a timely manner.
• Strong problem-solving skills in dealing with ambiguity in an environment where urgency is often required.
• Past experience/relationships working with multiple property management firms, building inspectors and regulatory auditors, facilities and maintenance vendors.
• Experience with construction and decommission projects, office build-outs, remodels, etc.
• Knowledge of security systems, access control and camera systems
• Should possess strong interpersonal skills in order to manage and deliver results for diverse teams and internal functional areas. Position continually requires demonstrated poise, tact and diplomacy.
• Excellent verbal and written communication skills; Requires a good command of the English language, verbal and written.
• Ability to influence, negotiate and partner with internal clients and external vendors.
• Proficiency in Microsoft Office, extensive Excel, Sharepoint, accounting/purchasing platforms and web based applications.
• To be successful in this position, the incumbent needs to be punctual, have regular in-office attendance, and be available and visible to our clients. This is not a telecommuting position.
• Ability to travel within Tampa, FL-region locations; Potential 5% domestic travel to other company locations sites where required
• Physical Demands: You will frequently be required to sit, stand, walk prolonged distances, reach with hands and arms, climb or balance, stoop, kneel and crouch. In addition, you will frequently lift and/or move up to 50 pounds.

Job Location : Tampa, Florida, United States

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Sep 29 2018

Cognizant US Corporation is an Equal Opportunity Employer Minority/Female/Disability/Veteran. If you require accessibility assistance applying for open positions in the US, please send an email with your request to [email protected]