The Facility Manager is responsible for the direct management of their assigned portfolio of properties for our client within approved processes and procedures in accordance with the requirements of all local, state and federal mandates. In addition, the Facility Manager will be expected to provide superior client service while enhancing their own personal and professional skills and meeting assigned financial targets. This role is Client facing and the Facility Manager must be able to exhibit exceptional customer service and communication skills.
Key Responsibilities
May be responsible for one or more of the following:
- Maintain overall facility management services to ensure maintenance of the facilities and grounds, and provision of associated services, is executed in a manner consistent with the Client’s global standard processes and professional brand image and compliant with applicable local laws, rules and regulations
- Work collaboratively within the facility management team to deliver integrated facility management services across all business lines (Engineering, Transactions, Projects, Planning, etc)
- Deliver on all financial planning routines within assigned portfolio including the preparation and financial management of property budgets with the Clients’ goals and objectives addressed, variances tracked and reported on and all fiduciary duties upheld
- Conduct and/or support the execution of periodic interior and exterior site inspections documenting facility conditions and integrating with additional service lines to ensure functional, comfortable, compliant, energy efficient and attractive facilities, in accordance with approved operating budgets
- Support ongoing cost reduction programs to reduce operating costs while maintaining desired environments
- Ensure minimal preventable incidents that create interruptions to the ongoing operations of the Client and safeguard professional risk mitigation related to facility management services, including the adoption of programs to enhance safety and compliance and minimize confidentiality incidents
- Interface with Landlords ensuring total compliance under any Leases in place, accurate and timely reporting and resolution of critical impact tenant (Client) relations issues together with embracing, as applicable, a tenant management program to support prompt collection of management fees and reimbursements from third party tenants occupying space within Client owned premises
- Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices, new tools, process re-engineering and other ideas that provider service delivery efficiencies
- Perform additional job duties, as requested
Qualifications
- Bachelor’s degree or equivalent
- 3+ years facility / property management experience with demonstrated ability to exercise proper judgment
- Knowledge of standard commercial real estate, business and accounting practices
- Proven track record of excellent internal and external customer service
- Exhibits strong interpersonal skills and problem solving ability
- Excellent verbal and written communication skills with the ability to communicate professionally
- High degree of innovation with the ability to work with minimal supervision in a fast paced environment
- Strategic user of business intelligence, data, reporting & analytics to drive efficiency
- Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, and Access)
- Possess real estate license, as required by state law
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