Job details
Salary $35,000 – $45,000 a year
Job Type Full-time
Qualifications
- Experience:
- Sales, 1 year (Preferred)
- Marketing, 1 year (Preferred)
- Working Days:
- Wednesday (Preferred)
- Thursday (Preferred)
- Friday (Preferred)
- Saturday (Preferred)
- Sunday (Preferred)
Full Job Description
Classification:
Education and/or Experience
- Bachelor’s degree in Business Administration, Hospitality or Resort Management, Communications, Public Relations or related major and three (3) years of work experience in the hospitality industry.
- Website content management experience required.
- Experience performing substantive editing, editing for style and proofreading.
- Five (5) years of relevant work experience.
Job Knowledge, Core Competencies and Expectations
- Ability to establish and maintain effective relationships with supervisory/administrative staff, employees, guests and the general public.
- Proficient with English grammar and possesses skills in news-style writing, feature writing, copywriting, proofreading and editing.
- Direct and oversee the activities of the Membership Department and control its budget.
- Experience with computer graphics software, including In-Design, Illustrator, Photoshop, PowerPoint, Microsoft Publisher and Adobe Acrobat.
- Collaborates with other departments to complete their design and web projects on an as needed basis.
- Experience with Excel and database programs.
- Knowledge of and ability to perform required role in emergency situations.
Job Summary (Essential Functions)
Develop and implement programs, projects and activities designed to increase and retain membership in the Club. Represent the Club in its relationships with numerous external constituencies. Coordinate the development and production of the Club’s newsletter (Barometer), Club website, press releases and other internal and external written communications.
Membership Job Tasks/Duties
- Maintain the Club’s database (membership register) of members’ files.
- Develops and ensures that established procedures for processing prospective members’ applications are consistently followed.
- Plans and implements strategies to meet Club membership goals.
- Processes all requests for and transfers of membership.
- Assists prospective members in fulfilling application requirements.
- Conducts tours for prospective members.
- Conducts orientation program for new members.
- Promotes Club activities using table tents, newsletters, direct mail flyers, notices on Club website and other means.
- Coordinates with the Catering Director the updating of the Club’s master calendar.
- Maintains online member directory.
- Holds prospective member functions.
- Calls and requests active members to make personal referrals and to assist with recruitment efforts.
- Processes member resignations; develops reports and undertakes special projects as applicable if membership retention problems arise.
- Managing and issuing the membership certificates, recovers certificates from terminating members and conveys to new members; cancels and redeems certificates, and makes appropriate collections and refunds in conjunction with the Controller.
- Determines markets to be canvassed for qualified individuals and completes and maintains perpetual member invitee roster.
- Assesses the need for and makes recommendations regarding membership classifications to help ensure that the needs of ever-changing markets are met.
- Personally meets each Club member and instills confidence that the Club is operated in the best interest of the membership.
- Serves on applicable Club committees to ensure members’ interests are consistently addressed.
- Follow-up on telemarketing efforts, member referrals, leads from staff, catering contracts, newspaper articles, lists, publications, etc.
- Organizes production of membership kits for sales calls, “blitzes” and direct mail activities.
- Researches the need for ongoing sales promotions regarding demographics, market segmentation data, etc.
- Provides sales and other applicable training for staff members.
- Tracks the success and overall performance of all membership activities.
- Coordinates development of the social activities and social calendar for the Club.
- Maintains a file of Club history information.
- Coordinates all public relations efforts, members’ newsletters, news and media events, use of social media, and Club promotional materials.
- Conducts annual Club survey on membership dues, equity, practice and fees.
- Attends management and staff meetings.
- Effectively responds to member comments in accordance with Club standards, policies and rules; uses ideas, feedback and suggestions to continuously improve the services provided to members.
- Develops and adheres to a departmental budget; after approval, monitors and takes corrective action as necessary to help assure the budget goals are attained.
- Recruits, trains, schedules and evaluates subordinates according to established Club procedures.
- Reports approved new members to the Controller to initiate proper administration of their memberships; ensures that applications are completely and properly filled out, that initiation fees are collected and that new members understand the privileges and costs of becoming a member.
- Provides notices and agenda for and invites and maintains minutes of Club’s membership committee.
- Maintains Club’s member bulletin boards.
- Works with Food and Beverage Department as needed to coordinate special member events.
- Takes photographs of members and Club officers at social events.
- Surveys other Clubs for information useful in setting and revising club membership policies.
- Oversees the administration of all membership rules and regulations to ensure consistency in interpretation and application; updates club rules and regulations and keeps members informed of changes.
- Maintains waitlists for Club memberships.
- Responsible for maintaining confidentially of all member information.
- Is present during Club operating hours and events to assist in meeting and greeting members and guests.
- Completes other appropriate assignments made by the General Manager.
Communications Job Tasks/Duties
- Coordinates writers, editors and others to assist with the Club’s newsletter.
- Writes, composes or edits all Club magazine and newsletter articles; collects, organizes and submits all copy for production on a timely basis; proofs contents for corrections and changes; responsible for design and layout of page format and cover design.
- Schedules magazine advertisements with production deadlines; collects all camera-ready ads and rough layout with copy; routes all advertisement billing information to the Accounting Department.
- Recommends annual budget; monitors to ensure that advertising department revenues and expenses are within the established budget; implements corrective actions if necessary to assure that budget goals are met.
- Establishes and creates print materials for all aspects of the Club, including new member and prospective member promotional pieces and in-house signage.
- Supervises development of the Club’s communications program.
- Develops and coordinates the Club’s publicity efforts.
- Oversees all direct mailings, including composition, design and printing.
- Serves as managing editor of the employee newsletter.
- May take photos for use in Club publications and exhibits.
- Distributes and tallies member surveys.
- Creates flyers, signs and promotional material for displays and mailings.
- Works with department heads to determine web needs.
- Maintains and promotes Club’s website content and usage for members and staff.
- Responsible for the updates and accuracy of the calendar of events and e-mail blasts to members.
- Develops e-mail promotions and mailings with guidance from other departments.
- Attends staff meetings.
- Uses social media to communicate with and advertise special events to members.
- Assists General Manager in recognizing member ‘life events”; orders flowers and prepares cards and memorial donations as appropriate and requested.
- Completes other special projects and assignments as directed by the General Manager.
Website and Graphic Design Job Tasks/Duties
- Generates web-based communications.
- Maintains and continually improves the Club’s website.
- Designs and produces posters, brochures, flyers, initiations, menus, signs and informational marketing pieces for up-coming events.
- Gathers information for and coordinates distribution of the club’s newsletter.
- Produces the Club’s Member Directory.
- Produces correspondence and programs for tournaments.
- Produces the annual Calendar of Events.
- Responsible for creating and enforcing the Club’s graphics standards and guidelines and applies these when editing text submitted by staff.
- Hires freelance photographers, proofreaders and designers when necessary.
- Edits and prepares photographs for publication.
- Familiarity with Club’s editorial style standards and guidelines and applies these when editing text submitted by staff.
- Establishes and maintains a list of members who wish to receive the newsletter electronically rather than through the mail service.
- Receives and screens visitors and print vendors.
Licenses and Special Permits
- Physical Demands and Work Environment
- Must be able to reach, bend, stoop, stand and lift up to 40 pounds.
- Must be able to sit for prolonged periods of time.
- Moderate noise level in the work environment.
- Must be able to handle hot and cold interior and outdoor conditions.
Job Type: Full-time
Pay: $35,000.00 – $45,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- Holidays
- Weekends
Experience:
- Sales: 1 year (Preferred)
- Marketing: 1 year (Preferred)
Working Days:
- Wednesday (Preferred)
- Thursday (Preferred)
- Friday (Preferred)
- Saturday (Preferred)
- Sunday (Preferred)
Work Location:
- One location
Work Remotely:
- No
https://www.indeed.com/jobs?q=Media%20Relations&l=Tampa%2C%20FL&fromage=3&vjk=a2d6c972cafbbd75
