- ID – 2020-1104
Category – Consulting
Type – Project-Based Employee
Service Areas – Managed Solutions
FLSA Status – Non-Exempt
Overview
Treliant LLC is a multi-industry consulting firm that services organizations around the globe. Our firm services financial institutions, consumer-oriented businesses, other corporations, and law firms. As a firm of leading professionals from industry and government, we assist our clients in navigating regulatory requirements and on best practices, while meeting strategic and operational objectives. We partner with clients as trusted advisors and via managed services including through secondments, interim resources, and other outsourcing strategies. Our advisory and assurance services and specialized, high-quality business solutions strengthen our clients’ corporate and regulatory compliance programs, risk management, and business performance. We also provide comprehensive support for corporate and regulatory investigations, litigation, and as government agency monitors and independent consultants. We serve companies from Main Street to Wall Street and across the globe. For more information, visit www.Treliant.com.
Responsibilities
Treliant seeks an experienced residential mortgage default specialist available immediately. Duties will be performed remotely. The default specialist will be responsible for assisting mortgage customers on forbearance plans with finding fair and sustainable solutions for repayment. The role will assist management with maintaining compliance with investor, insurer, guarantor and regulatory requirements. This includes utilizing guidelines, policies and procedures to adhere to approved repayment plans. Duties include the following:
Duties:
- Communicates effectively with mortgage customers via inbound and/or outbound telephone calls
- Identifies customers’ ability to repay
- Works through all company, investor, insurer, guarantor and regulatory requirements to determine options available to customers to repay debt resulting from forbearance agreements
- Accurately updates required systems
- Guides customers to other areas as may be needed to resolve non-forbearance related issues
- Escalates issues as needed
- Works with default specialist leads and management to resolve issues
Qualifications
Requirements
- Bachelor’s degree or equivalent work experience
- 2+ years of experience in the residential mortgage industry (originations, collections, servicing, customer service, etc.)
- Detail oriented with an emphasis on adherence to established and approved guidelines and requirements
- Must have excellent telephonic skills and professional telephone etiquette
- Ability to manage multiple tasks effectively and efficiently
- Ability to follow scripts while adhering to tight deadlines
- Ability to remain calm and de-escalate tense situations
- Ability to identify issues and escalate as needed
- Experience reading mortgage documents including mortgage obligation documents, guidelines, regulations, etc.MSP experience required
- MS Office
Benefits
Upon eligibility, Treliant project-based employees can elect to participate in the firm’s health benefits and 401k matching plan.
Treliant LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, sexual orientation, genetic information, religion, age, disability, or military status in employment or provision of services. When contacted for an interview, an applicant who requires special accommodations due to a disability should notify the office so that proper arrangements can be made.
