Description
Position Summary
The Multi – Site Community Manager is responsible for the successful day to day financial, administrative and maintenance operation of the properties assigned, as well as direction and control of all personnel and resources so that each community is maintained in a good physical condition with stabilized fiscal operation and motivated staff.
Essential Duties and Responsibilities
- Responsible for hiring, training, supervising, developing and terminating all on-site personnel.
- Ensure staff compliance with company policies and procedures (including disciplinary action, if necessary).
- Oversee day to day property operations and monitor revenue and expenditures.
- Provide the highest level of customer service to on-site staff, residents, prospects and vendors.
- Sustain high occupancy standards through online reputation management, effective marketing efforts, and excellent resident relations.
- Assist in property acquisitions and due diligence.
- Create and successfully implement capital and operational budgets.
- Attend all scheduled inspections and reviews.
- Audit resident files on a regular basis, paying attention to proper documentation ensuring compliance procedures are being followed.
- Maintain reasonable awareness of relevant laws and agency regulations, including but not limited to fair housing, sexual harassment, disability accommodations, and landlord tenant relationships as they apply to the policies and procedures of the company and the communities.
- Inspect the properties on a regular basis for safety hazards, property damage, and needed repairs by maintenance staff. Follow up on repairs to verify completion and compliance with standards, property insurance companies, government agencies, company safety policies and risk management procedures.
- Make recommendations for major physical repairs, replacements, and improvements. Submit to the President for approval.
- Assist Community Manager with preparing management plans, marketing plans, vendor contracts, and budgets.
- Approve invoices for payment that exceed maximum spending amounts allocated to site staff.
- Ensure payroll information is reported to corporate office on time.
- Other duties not listed above as directed by Supervisor.
Requirements
Position Requirements:
- Demonstrate ability to multi-task and meet various deadlines.
- Exceptional scheduling and organizational skills.
- Computer literate; specifically, MS Word, Excel (advanced level preferred) and Outlook for Windows.
- Exceptional written and oral communication skills.
- Must maintain an operational vehicle and possess valid automobile insurance at all times.
- Knowledge of Yardi Residential preferred.
- Knowledge of Fair Housing laws.
- Knowledge of revenue management software preferred.
- Minimum three years’ experience supervising others, preferably on-site.
- Ability to manage finances and work within a budget.
- Minimum 5 years on-site multifamily management experience.
Education:
- Bachelor’s Degree from a four-year college is preferred; experience in lieu of degree is a possible consideration.
- CAPS/CPM certification preferred.
