KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
• Ability to read and comprehend complex instructions and electronic learning systems.
• Ability to write effectively and clearly communicate procedures, policies and standards.
• Ability to train, manage and direct teams to perform daily job tasks.
• Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines.
• Well-developed planning and organizational skills.
• Strong leadership skills to coach, train and lead by example.
• Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software.
• Should be a subject matter expert in all areas of operation, sales, revenue management.
ENVIRONMENTAL JOB REQUIREMENTS
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• The employee is frequently required to travel or commute within a defined territory . Infrequent travel from one city to another is required which may necessitate air travel.
• While performing the duties of this job, the employee frequently works in outside weather conditions and is frequently exposed to wet and/or humid conditions. The employee occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.
• The noise level in the work environment is usually moderate.
MINIMUM QUALIFICATIONS
• Bachelor’s degree in Business or related field. Minimum of two years of experience managing single site hotel property
• Multi-property hotel management experience highly desired or the equivalent combination of the two.
Job Description:
POSITION PURPOSE AND SUMMARY
Oversees and manages all aspects of multiunit property management operations and sales within relevant organizational and statutory policies, including health and safety, employment and equality laws. The Multi-Unit General Manager is responsible for mentoring, development and the daily management of Assistant GMs at each unit in order to maximize financial performance, enhance overall guest experience, provide support through the hiring, training and development process of associates while maintaining high levels of established brand standards.
ESSENTIAL JOB FUNCTIONS
• Exemplify the desired culture and philosophies of the organization.
• Demonstrates and promotes a 100% commitment to providing the best possible overall experience for our guests and associates.
• Responsible for maximizing revenues and flow through to EBITDA to meet or exceed budget.
• Manage the successful execution of metrics on the DANCE and Kai ESA Score card
• Manage properties within the defined labor standards, operating budget and capital budget
• Coordinates and implements sales and marketing activities for the property.
• Recruits, trains and motivates all associates, in compliance with company policies, procedures and standards
• Final responsibility for oversight of all financial activities at each property to include reconciliation of all financial accounts.
• Manages monthly inventory of supplies and equipment.
• Coaching and continuous training of property assistant management on new and existing training programs in order to maximize revenues and flow-through to GOP to meet or exceed budgeted EBITDA.
• Supporting the continuous improvement process through mentoring and coaching management
• Coaching and training on the customer centric service culture of ESA (GREAT, FRESH, MIR & Just Ask).
• Coaching management to promote and reinforce all HR policies, procedures, retention programs and turnover reduction strategies.
• Coaches and trains management and staff on daily hotel operations, sales and revenue management activities to meet or exceed budget
• Emphasis on enforcing ESA standards and policy compliance through management.
OTHER DUTIES
• Directly manages Assistant General Managers at two or more locations.
• Assists and works closely with the District Manager and or Divisional Training Manager when needed
• Assists District Manager or Senior Director of Regional Operations with underperforming sites, training and coaching.
• Any other duties as assigned by District Manager or the Senior Director of Regional Operations.
