Job details
Salary From $16 an hour
Job Type Full-time
Number of hires for this role 1
Qualifications
- Customer Service: 1 year (Required)
BenefitsPulled from the full job description
Health insurancePaid time offEmployee discount
Full Job Description
Pay: Starting at $16.00/hour
Benefits:
- Medical reimbursement plan after 90 days
- Employee Discount
- Paid Time Off
- Annual performance bonuses
What You’ll Do
Our office assistants wear many hats and duties range from customer service to operations.
- Provide best in class customer experience to resolve their issues
- Troubleshoot and resolve customer service inquiries while building a connection with the customer to make them feel welcome, at home and wowed
- Navigate multiple software applications and tools in order to process resolutions for customers and manage your day to day operations
- Exceed customer satisfaction, efficiency metrics, and customer resolution targets
- Bring your best self to work every day
- Keep pace with our growing customer demand in a busy, engaging, and high growth environment
- Be ready to show up for work each day, be on time, and ready to exceed our customer expectations
- Adhoc projects related to updating an industry-leading website
What You’ll Need
- Excellent communication and relationship building skills
- Ability to show genuine empathy to our customers in each interaction
- Reliable attendance, adhering to a previously set schedule
- Ability to learn online tools (email, knowledge base, reporting, and performance tools)
A Day in the Life of an Office Assistant Consultant
At WestChaseShops, Inc., our award-winning Operations Team strives to drive results, win together, and always be improving. We have a relentless customer focus, collaborate effectively with one another, and adapt and grow through continuous improvement regularly. The Operations Team offers multiple career growth paths within our company.
The Operations Team works in a fast-paced environment to monitor customer orders and ensure a seamless experience for our customers. In the event, a customer should contact our support team via phone, email, chat, or social media, we empower our Operations Team to resolve the issue the first time the customer contacts us.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
Application Question(s):
- How many years of Microsoft Excel experience do you have?
Experience:
- Customer Service: 1 year (Required)
Work Location: One location
