General Purpose:
Responsible for operation of the switchboard and paging system. Greets visitors and gives directions to residents, visitors and guests, and supports clinical activities.
Essential Job Functions:
This facility expects their employees to promote an atmosphere of teamwork with other employees and hospitality and comfort for its residents. Therefore, the following list of duties is not all-inclusive:
- Operate paging/telephone system as required
- Answer telephone; determine nature of call and direct caller to appropriate individual or department.
- Receive inquiries and release information in accordance with established policies and procedures.
- Deal with Patient Trust Fund, as directed by Business Office Manager.
- Greet visitors. Direct to appropriate office and/or resident room.
- Give directions/information to visitors, guests, residents, sales representatives, etc.
- Assist with administrative duties as directed. (Includes typing, filing, posting accounts, etc.)
- Receive, sort, and distribute mail as directed.
- Operate copier, office machines, etc., as directed.
- Operate computer as directed.
- Order supplies, as directed.
- Assist department directors in administrative matters. (i.e. typing reports, correspondence, etc.)
- Attend in-service education programs in order to meet facility educational requirements.
- Be familiar with Standard Precautions, Exposure Control Plan, Fire Drill and Evacuation Procedures and know how to use the information.
- Maintain confidentiality of resident and facility records/information.
- Protect residents from neglect, mistreatment, and abuse.
- Protect the personal property of the residents of the facility.
- Others as directed by the supervisor or administrator.
Minimum Qualifications:
- Organized and detailed in work performance.
- Good communication skills with excellent self-discipline and patience.
- Genuine caring for and interest in elderly and disabled people in a nursing facility.
- Comply with the Residents’ Rights and Facility Policies and Procedures.
- Perform work tasks within the physical demand requirements as outlined below.
- Perform Essential Duties as outlined above.
