Roberts Mobile Home RV Resort:
Known for our southern hospitality, our family business has for 60 years been catering to mobile home and RV travelers.
We book and cater to a variety of residents who have traveled from all over the United States and Canada to come stay at our resort. When in winter season it is not uncommon to be checking in 30+ people within a few hours. On a daily basis the office handles a heavy call volume for reservation inquiries while also assisting walk-ins/customers in the office with questions, payments or concerns. We need a representative who is a fast learner, is able to work under stressful situations, can multitask ,has excellent customer service skills and is a team player. Apply Now If you feel like the perfect candidate to complete our team. We look forward to reviewing your application.
Thank you,
Roberts Management
OVERVIEW
RV Resort Office Assistants handle the routine office work and additional responsibilities of the resort. They are also responsible for assisting with planning and coordinating resort events and activities.
JOB DUTIES
- Establish rapport with customers and guests and prospective customers, field resort comments, suggestions, and complaints, and forward to the appropriate manager
- Assist with booking reservations
- Assist with the coordination of recreational activities
- Assisting with the sales and rentals of park models, and homebuyers
- Answering phones, typing letters and emails to residents, copying, faxing, and filing daily documents
- Complete and maintain resort records, reports, and files
- Collect and post resident payments, processing fees, inspection or other fees; record in the proper accounts and issue receipts
- Make collection calls for rental payments
- Assist with the preparation of marketing materials and implementation of resident relation activities
- Welcomes visitors by greeting them as they arrive in the office
- Check-in arriving reservations and making sure all necessary paperwork is signed and completed
- Protects visitors’ rights by maintaining confidentiality of financial information
- Follows assigned work detail by efficiently prioritizing work load.
- Large volume of Daily data entry.
- Can handle large volume of phone calls.
- Keeps desk and office area clean at all times
- Effectively communicates with office personnel and co-works in resolving issues, both orally and written.
- Complies with all departmental rules, policies and procedures.
- Customer Service Skills
- Communication Skills
- Basic Computer Skills
- Data Entry
- Time Management
- Organization
- All other duties as assigned.
Roberts Mobile Home RV Resort is a drug-free, equal opportunity employer.
Requirements:
REQUIREMENTS
- High school diploma or GED
- Has experience in property management field such as hotel, condominium, apartment complex etc.
- Must be able to multi-task
- Strong customer service skills
- Excellent telephone skills
- Good problem solving skills
- Professional/casual appearance
- Computer proficiency, including the internet and Google
- A current, valid driver’s license and transportation
- Respect – For others and yourself
- Cooperation – If you need help, ask. If you are asked for help, give it.
- Devotion – Sincere interest in helping our customers and your teammates
- Deliver unexpected customer service
- Fun – Be a passionate team player and have FUN!
Hourly Rate: $15.00 per hour
Office Hours:
8 am to 12 pm
Lunch 12 pm – 1 pm
1 pm to 4 pm
*office hours may change due to seasons and meeting customers needs*
Job Types: Full-time, Part-time, Temporary
Pay: $15.00 per hour
Schedule:
- Holidays
- Monday to Friday
Hours per week:
- 30-39
Typical start time:
- 8AM
Typical end time:
- 4PM
Administrative Duties:
- Scheduling
- Sorting and sending mail
- Answering and routing phone calls
- Greeting visitors
Financial Duties:
- Processing payments
- Billing
This Job Is:
- A job for which all ages, including older job seekers, are encouraged to apply
- Open to applicants who do not have a college diploma
Company’s website:
Company’s Facebook page:
Work Remotely:
- No
