Do you want to do work that matters, alongside supportive leaders who will help you grow faster than you ever thought possible? Are you a creative problem-solver who is energized by challenges? You’ve come to the right place.
Who You’ll Work With
You’ll work in our Tampa office, which comprises 900 colleagues across various functions, including Executive Assistants, HR, Visual Graphics & Media, Recruiting and more. As part of the Location Services team, you will provide location support to a diverse set of colleagues across a wide range of disciplines, contributing to the culture, functionality, and overall care of the office.
Your impact within our firm
In this role, you will serve as an integral and visible member of the Location Services team, reporting to the Location Services Manager. You will be responsible for ensuring professional, high-quality, customer-focused support to colleagues and visitors of our Tampa office. This includes autonomously managing site-wide projects while contributing to the overall development of the Location Services team.
You’ll drive a variety of activities that contribute to the functionality and upkeep of the office, including but not limited to: supporting colleague requests, assisting with communications for site-wide events, providing client meeting support, maintaining Office Services SOPs, overseeing Office Services ticketing and seating tools, ordering supplies, ensuring overall maintenance and cleanliness of the site including stocking of kitchens and supplies, resolving facilities issues, providing printing services, and overseeing shipping and delivery of mail and packages.
Additionally, you will serve as a lead on the Emergency Response Team by assisting with and participating in all safety and security efforts and evacuations. Your role will also involve contributing to ongoing community-building efforts. You’ll organize and support large, location-wide events, social responsibility initiatives, and other connectivity-based efforts for location-based colleagues.
You will bring an exceptional customer-service focus, the utmost ability to maintain confidentiality, excellent collaboration skills, a high level of organization, and very strong attention to detail. This is a hands-on position that requires a balance of physical work and overall project management. The ideal colleague will be excited to juggle multiple priorities and projects independently while being energized by our fast-paced, ever-changing environment, all while focusing on continuous improvement. This role will play an integral part in ensuring the experience we provide to all colleagues, visitors, and vendors is exceptional.
Responsibilities:
Office Management and Maintenance:
- Coordinate maintenance of the overall physical space, including but not limited to cleaning desks, kitchens, conference rooms, storage areas, copy areas, and ensuring the cleanliness of all floors.
- Lead daily checks on conference rooms, restrooms, kitchens, copy rooms, and storage areas to ensure cleanliness and compliance with safety protocols; clean as needed.
- Act as the primary contact for office maintenance requests, coordinating with building management and outside contractors for maintenance and repairs.
Event and Meeting Support:
- Help drive and organize large site events (e.g., Values Day, Appreciation Week, Day of Service, Year-End Celebration).
- Coordinate and support client events, meetings, and conference facilities as required.
- Oversee room and space management, including booking of seats and/or conference rooms for colleagues and visitors.
Communication and Collaboration:
- Collaborate on and draft location-wide communications.
- Co-lead ongoing community-building activities (colleague connection emails, weekly connectivity, and more).
- Provide support to location-wide strategies and communication rollouts (seating, parking, engagement).
Community Engagement:
- Help lead ongoing community-building efforts.
- Organize and oversee large, site-wide events, social activities, and other connectivity-based efforts for location-based colleagues.
- Work in collaboration across service lines.
Safety and Security:
- Serve as a leader on the Emergency Response Team, including assisting with evacuation procedures and participating in all safety and security efforts.
- Maintain security and confidentiality requirements within the office, including coordinating the disposal of confidential documents and ensuring a clean and clear office.
Inventory Management:
- Track, order, and maintain kitchen and office supplies, including inventory management.
Reception Services:
- Greet, register, and provide general support to visitors/guests; answer calls and direct them appropriately.
- Escort non-McKinsey guests and vendors to ensure confidentiality.
- Manage and prepare keycards for new hires; provide daily badge access for McKinsey internal visitors, assist with routine keycard audits, and manage the distribution of temporary badges.
- Oversee mailroom operations, including processing/sorting mail, preparing packages for shipment, operating mailroom equipment, and assisting with shipping accounts.
- Provide responsive, high-quality duplicating support for colleagues, including liaising with external providers.
Your qualifications and skills
- Self-motivated, confident, and poised, with a professional demeanor and excellent communication, time management, and organization skills
- Extremely strong customer-service orientation with a desire to consistently deliver great service
- Strong knowledge of MS Office, including Outlook, Excel, and PowerPoint
- Multi-faceted problem solver who demonstrates an energetic and dynamic approach; experience working in a collaborative team environment
- Ability to multitask, lead, and manage projects autonomously
- Ability to effectively manage shifting deadlines and priorities
- Ability to lift heavy furniture/items/packages (minimum 35 lbs.)
- Flexibility to work overtime as needed and with minimal notice
- Perform additional duties as requested by the manager
- Bachelor’s degree strongly preferred
- Prior professional experience in office services or facilities-related fields preferred; two years of administrative experience in a professional services environment is a plus
- Specific experience in catering and/or security is a plus
- Strong writing skills and/or a background in web development is helpful
https://www.glassdoor.com/Job/tampa-fl-us-jobs-SRCH_IL.0,11_IC1154429.htm?fromAge=1
