Job Description
The Community Manager is responsible for providing the overall supervision of a portfolio of communities and interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the Associa branch office.
Duties include but not limited to:
- Supervise the operation and administration of the Association in accordance with management agreement and the Association’s policies and procedures.
- Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
- Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
- Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrices, committee charters, procurement procedures, FY operating budget, etc.
- Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
- Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
- Monitor corporate and client delinquency rates and collections process for account portfolio.
- Attend Board meetings per the management agreement and community events as needed.
- Prepare Board packages according to established time frames.
- Ensure Board of Directors is aware of legal actions involving the Association.
- Maintain unit and contract files relating to the operations of the Association.
- Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.
- Responsible for maintenance of C3 database, including updating resident information.
- Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted.
- Responsible for oversight of Associa staff as contract provides.
- Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.
- Oversee the AP process in accordance with Associa home office processes and procedures.
- Other duties as assigned.
Qualifications
- Must have valid Florida Community Association Manager (LCAM) license
- Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
- Bachelor’s Degree Preferred
- 3-5 years of Community Association experience managing high-rise Condominium properties
- Knowledge of communities/property/real estate and homeowners associations.
- Knowledge of conflict resolution techniques at a proficient level.
- Professional communication skills (phone, interpersonal, written, verbal, etc.).
- Professional customer service skills.
- Self-motivated, proactive, detail oriented and a team player.
- Time management and time critical prioritization skills.
- Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
Additional Information
All your information will be kept confidential according to EEO guidelines.
- Must have valid Florida Community Association Manager (LCAM) license and valid Florida Driver’s license
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