A Community Manager II (On-Site/Portfolio Community Manager) is responsible for providing the overall supervision of a community association. The Community Manager II interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office.
Job Duties and Responsibilities
Duties include but not limited to:
Supervise the operation and administration of the Association in accordance with management agreement and the Association’s policies and procedures.
Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
Monitor corporate and client delinquency rates and collections process for account portfolio.
Attend Board meetings per the management agreement and community events as needed.
Prepare Board packages according to established time frames.
Ensure Board of Directors is aware of legal actions involving the Association.
Maintain unit and contract files relating to the operations of the Association.
Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.
Responsible for maintenance of C3 data base, including updating resident information.
Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted.
Responsible for oversight of Associa staff as contract provides
Duties include but not limited to:
Supervise the operation and administration of the Association in accordance with management agreement and the Association’s policies and procedures.
Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
Monitor corporate and client delinquency rates and collections process for account portfolio.
Attend Board meetings per the management agreement and community events as needed.
Prepare Board packages according to established time frames.
Ensure Board of Directors is aware of legal actions involving the Association.
Maintain unit and contract files relating to the operations of the Association.
Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.
Responsible for maintenance of C3 data base, including updating resident information.
Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted.
Responsible for oversight of Associa staff as contract provides
What’s in it for me?
Besides the things you’d expect from any company (health, dental, vision, 401k, life insurance, short & long term disability) we believe you deserve more than that – at Associa you’ll get great perks and discounts, professional training & career planning, $$$ towards lifestyle activities (we call this BenefitsPlus). Most importantly you get a fulfilling career with a company that cares.
Fundamentals:
40 hrs per week/M-F (2 days a week work at home-3 days onsite)/48k-50k/Wesley Chapel
Apply with ease:
Call Kaitlyn at 727-497-2408
Email your resume to:
[email protected]
opens an email client application
Check things out in person:
9887 4th St N, Suite 301
Saint Petersburg, FL 33702
Knowledge and Skills
Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
Knowledge of communities/property/real estate and homeowners associations.
Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
Knowledge of conflict resolution techniques at a proficient level.
Professional communication skills (phone, interpersonal, written, verbal, etc.).
Professional customer service skills.
Self-motivated, proactive, detail oriented and a team player.
Time management and time critical prioritization skills.
Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
Knowledge of communities/property/real estate and homeowners associations.
Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
Knowledge of conflict resolution techniques at a proficient level.
Professional communication skills (phone, interpersonal, written, verbal, etc.).
Professional customer service skills.
Self-motivated, proactive, detail oriented and a team player.
Time management and time critical prioritization skills.
Education and Experience
Bachelors Degree Preferred
2 – 3 years of HOA Community Association experience
Bachelors Degree Preferred
2 – 3 years of HOA Community Association experience
Certifications or Licenses
FL LCAM Requried
FL LCAM Requried
Working Conditions
Non-Typical office environment (frequent standing, walking, talking, etc.), both inside activities and outside activities.
Overtime may be required
Frequent social interaction
Non-Typical office environment (frequent standing, walking, talking, etc.), both inside activities and outside activities.
Overtime may be required
Frequent social interaction
**Must adhere to a background/drug screening
Company Description
With more than 180 branch offices across North America, Associa delivers unsurpassed management and lifestyle services to nearly five million residents worldwide. Our 10,000+ team members lead the industry with unrivaled education, expertise and trailblazing innovation. For more than 40 years, Associa has provided solutions designed to help communities achieve their vision. To learn more, visit www.associaonline.com
