Operations Manager Courtyard – Marriott Tampa Dwtn (Tampa)

About McKibbon Hospitality
From each thoughtful business partnership to the personal details of a guest’s experience, hospitality begins with us.
Across 8 decades of service, we’ve developed, owned and managed nearly 100 hotels, partnering with the largest proprietors in the industry. We measure success by the quality of our work and the personal connections we make along the way. We guide every facet of hospitality development and management – from site selection, financing and construction to hotel renovations, openings and operations.
Our legacy is built on a foundation of integrity, anchored in how we value our guests, treat our associates, and give back to our communities. Every McKibbon associate receives on-the-job service, training, and development for career advancement. More often than not, that career advancement happens right here at McKibbon, where more than half of our leadership team members have been promoted from within. As we expand with new brands and as more markets develop every year, the opportunities for growth are endless.

What Makes a McKibbon Hotel Operations Manager?
This is a hands-on hospitality leadership role where the Hotel Operations Manager works closely with the Hotel General Manager to oversee and guide the total operations of the property. Reporting to the Hotel General Manager, the Operations Manager is responsible for maintaining the highest level of ethical leadership to lead the property to achieve its business goals. This position will have oversight of the entire hotel operations with their primary focus being on Food and Beverage and the Courtyards Bistro Concept.

A Day in the Life:
Responsible for assisting with the overall performance of the hotels operation to include but not limited to Guest Satisfaction, Brand Quality Assurance, Budget and Labor
Executes the training of all associates as it relates to brand and company standards to maximize revenues and service culture

Be responsible for maintaining compliance and up to date on new initiatives for the brand and company

Be aware of and in compliance of all local and state laws

Implement and train on all McKibbon procedures that relate to cost control and inventory management

Maintain positive relationships with Management company, Property owners and clients

Support and inspect for safety and security standards are being maintained

Support guest experience and satisfaction in all operations

Works closely with corporate teams in Human Resources, Accounting, Revenue Management, Sales and leadership to ensure property and company goals are being achieved

Required Experience:
Associates/Bachelor’s Degree
3 years’ minimum experience in a hotel supervisor/managerial position
Experience with the Courtyard Bistro is highly desired, or similar F&B concept in a hotel
Experience with major hotel brands like Marriott, Hilton, or Starwood (highly desired)
The skills and experience to lead a team to consistently deliver exceptional guest service
Knowledge of local and state compliance laws
The ability to implement McKibbon procedures as they relate to cost control and inventory management
The ability to ensure that hotel policies and brand standards are consistently followed

Ideal Skills & Qualities:
Sufficient communication and problem-solving skills
The ability to develop the leadership qualities of all staff
The ability to maintain positive relationships with the management company, property owners, and clients
Keyword: Hotel, Manager, Rooms, Assistant General Manager, Customer Service, Manager, Hospitality, General Manager, Hospitality, Marriott, Hilton, Starwood, Hyatt
From: McKibbon Hospitality

https://www.indeed.com/viewjob?jk=1898030d63e117da&from=rje&rgtk=1c9v3ko1m0bk75pa