Operations Manager / Property Management – Waterford Properties and Real Estate Inc. (Tampa)

Job Description:

This position is an operations management, control and oversight role, overseeing all property management operations. In addition, the Operations Manager will be responsible to streamline workflow and to implement additional operational controls. The Operations Manager must ensure association workflow, meetings, and reporting align with industry best practices in accordance with Florida Statutes. They will work closely with Waterford Properties and Real Estate’s (WPRE’s) senior property manager to ensure client communications and workflow are completed timely and accurately. This role will require regular communication with the associations board of directors and attendance to association meetings.

The Operations Manager will report to, and work closely with, the company’s Controller to implement new technology, controls and workflow which align strategically with company objectives. WPRE’s projects will be implemented to streamline current processes and create efficiencies. The implementation of new technology and workflow will require changes to WPRE’s association management agreements and to the associations banking structure.

This role is being created to ensure efficient and controlled processes have been established so WPRE’s growth objectives can be achieved.

Duties and Responsibilities:

• Oversight and implementation of WPRE’s Property Management software; Yardi Voyager – Condo, Co-Op and HOA
  • Output reporting for Dues Management and association member communication
• Streamline Property Management workflow; ensure objectives align to industry best practices and Florida Statutes
  • Dues Management
  • Reserves Management
  • Work Order Oversight
  • Centralized contact database reporting
• Work closely with WPRE’s Senior Property Manager to ensure client communications and workflow are completed timely and accurately
• Ensure operational controls and formal structure of company procedures
• Work with the Controller, Senior Property Manager and legal, as needed, to ensure association management agreements conform with new operational changes
• Produce formal association and board of director communications
• Attend association meetings with the Senior Property Manager to provide formal oversight and record keeping
• Implement and manage new technology to align strategically with company goals. Negotiate contract terms with vendors who provide these services
• Structure and manage a client facing portal for Dues Collection and association workflow management
• Ensure adequate controls are in place to reduce human error through the implementation of streamlined workflow and validations
• Manage ad-hoc association member, vendor, and legal or financial inquiries
• Provide operational oversight over WPRE’s portfolio of commercial and residential real estate lease processing

Education and/or Experience:

• Bachelor’s degree preferred, or equivalent work experience
• 3 years of FL Chapter 718 Condominium Associations experience/exposure
• 3 years of experience maintaining Yardi Voyager output reporting
• 5 years of real estate property management exposure; commercial condo association or HOA exposure a plus
• Licensed Community Association Manager (LCAM) designation a plus

Knowledge/Skills:

• In-depth knowledge of Yardi Voyager; Condo, Co-Op and HOA component knowledge a plus
• Professional communication skills, demonstrated in both writing and conversation
• Demonstrated ability to handle multiple projects and details simultaneously with varying deadlines
• Experience with day-to-day operational oversight and implementation of operational controls
• Proficiency in Microsoft Office programs; reporting and automation knowledge a plus
• Proven record implementing new technology to streamline workflows