Operations Manager (Raymond James Stadium)
Title: Venues Operations Manager
FLSA: Exempt
Reports to: Regional Manager
We have a Venue Operations Manager opportunity for one of our premier entertainment venue portfolio located in Tampa, FL. As a core member of the Operations Team, you will be primarily responsible for supporting operations within this high volume venue. On-going responsibilities will include managing and directing a custodial staff within the property. If you enjoy servicing a client with high expectations and have a roll up your sleeves attitude, this position is for you!
As a full-service commercial brokerage, investment, management, maintenance, housekeeping and environmental services company, Owens Realty Services continues to experience extraordinary growth attributed to our overwhelming commitment and dedication to the absolute best and most innovative services in the industry. As a Venue Operations Manager you will interact with professionals throughout the organization to achieve company goals. In this role, you will report to the Regional Manager.
Here is what you can expect in this role.
Responsibilities will include:
Establish staff schedules to support budgets.
Plan, Organize, Direct, Coordinate and Supervise functions and activities for multiple locations.
Serve as Event and/or Post Event Manager which includes, but limited to orchestrating the following:
Pre Clean duties and assure completion, assuring check in of event staff with proper credentials, conducting deployment of employees to work area, assuring employees have proper uniforms and neat/presentable, reviewing event protocol with Supervisors/ conduct meeting, directing on the job training for event staff, walking around during event assuring all employees are in areas doing their job, conducting area inspections during the event, coordinating the checkout of all event employees leaving in orderly fashion, and communicating with other Managers any problems areas(s) during or after event.
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- Oversee the day-to-day operational policies and procedures for the Facilities Housekeeping Department and provide overall administrative supervision while planning, organizing, scheduling, assigning, monitoring, analyzing and correcting work assignments of custodial services, cleaning personnel and related operational activities at the Raymond James Stadium. Assures the highest quality service to all tenants by overseeing established goals for Facility Housekeeping Department personnel.
- Participating in the interviewing, hiring, training, coaching and development of all housekeeping personnel in accordance with established guidelines and procedures. Ensure the development, ongoing improvement, and implementation of formalized training and education programs for the Housekeeping Department.
- Conduct regular facility inspections to review facility, grounds, landscaping, equipment, personnel, general activity and share findings and observations with other departmental managers or coordinators to assist in maintaining a superior level of facility function, efficiency, review and recommend equipment needs, supplies and materials required to provide services.
- Coordinate departmental participation and performance in the automated preventive maintenance program; ensure department compliance and maintenance of equipment/systems database.
- Attend and participate in Operations/Event planning meetings, and participate in other weekly meetings necessary for conducting internal and external business. Conduct regularly scheduled staff meetings with staff to share relevant information and gain feedback relating to methods to improve service to customers, both internal and external, and to insure efficient operations of the facilities for events. Attendance and/or travel may be required for meetings held off site.
- Coordinate, maintains and acts as a liaison with outside organizations, vendors, other governmental departments, private firms and clients and operational service contractors, to include, but not limited to, equipment rental, custodial, environmental agencies, pest control, construction services and other misc trades who frequently service the facilities and events.
- Write timely, accurate bid specifications for departmental purchases. Review and approve facility staff payroll and departmental purchases. Follow all appropriate purchasing procedures accurately.
- Participate in budget meetings and provide input relating to expenditure projection. Verify proper coding of all housekeeping department purchases to ensure accurate accounting and sufficient data for appropriate planning and expenditure projecting.
- Provide leadership on continuous improvement and team building efforts. Participate in employee committees and staff meetings emphasizing team management, high morale and quality service. Conduct and maintain performance evaluation and professional development programs for subordinate personnel. Counsel subordinate personnel as required to manage personnel issues. Conduct internal investigations as required by any on-going disciplinary process and recommend and/or administer discipline as required.
- Seek out, develop, and assist in the participation in industry related associations and trade shows in support of quality service to our clients. Keep abreast of innovations, improvements in procedures, and developments within the operational aspects of our industry to seek better methods to improve efficiency, levels of service, personnel performance, and reducing operating costs.
- Provide a safe environment free of harassment for department employees and ensure compliance with all Owens policies, applicable OSHA standards and local, state, and federal laws including the Americans with Disabilities Act of 1990.
- Use computer terminal to enter and retrieve information and prepare reports as required. Create and maintain facility department filing system and records to ensure that all facilities department personnel, equipment, and supplies are accurately maintained.
- Perform other duties, functions, special projects and responsibilities, as assigned.
Job Abilities and Skills:
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- Must have 5 years of experience in Custodial or Hospitality management in a demanding work environment.
- Strong knowledge of all modern cleaning techniques.
- Strong commitment to high level service and quality standards.
- Proficient written and verbal communication skills.
- Demonstrated ability to coach, train, motivates, develop and lead a team.
- Ability to plan, organizes, direct and delegate.
- Ability to work well under pressure and meet deadlines.
- Strong sense of urgency; self-directed.
- Experience managing demanding custodial operations in busy environment.
- Possesses advance skills in Microsoft Office and Outlook.
Education, certification and/or license requirements
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- Associates degree in Business or equivalent combination of education and experience required.
Physical Qualifications:
Ability to walk or stand for prolonged periods.
Requires Bending, stooping, reaching up and may involve lifting up to 80 pounds.
Must be able to work on elevated areas
Must be a
Our employees experience a dynamic and rewarding place to work. We have a reputation for outstanding customer service, professionalism, teamwork, and exceeding client expectations. We consider the employees of Owens Realty Services and Owens Facility Services to be one of our most valuable resources. Our employees treat others in a friendly and courteous manner and have respect for other employees, tenants, visitors and our clients property.
Established in 1990, Owens Realty Services is a full-service commercial brokerage, investment, management, maintenance, housekeeping and environmental services company. Our comprehensive roster of services efficiently and economically manages the operation of sophisticated real estate investment portfolios, residential apartment and condominium complexes, government buildings, educational facilities, corporate campuses, high-profile venues and family entertainment parks in both the public and private sector. Owens Realty Services affiliates with significant industry associations to stay on the forefront of the development of new management models, marketing strategies, maintenance techniques and industry product lines. We integrate industry best practices to achieve the highest quality of service delivery for our clients.
With an emphasis on customized management plans, our services result in maintaining the maximum life cycles for critical capital investments, a healthy and clean environment for all building tenants and visitors, as well as substantial cost savings. Owens Realty Services saves our clients, on average, approximately $1.00 per square foot in operational cost savings.
Owens Realty Services portfolio includes over 25 million square feet of first class, high profile facilities in Connecticut, Florida, North Carolina and New York with a value of more than $8 billion in real estate net worth and $30 million in gross annual revenue. With over 1,000 industry professionals company-wide, our organization continues to experience extraordinary growth attributed to our overwhelming commitment and dedication to the absolute best and most innovative services in the industry.
Owens Realty Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, veteran status, or national origin.
