We are looking for a person to manage our fast growing Real Estate office. You must be self-motivated, have strong customer service skills, organizational skills, an ability to problem solve. A can-do, pleasant attitude and the ability to work independently is a must. If you are looking for a challenging position, a great office environment with the room to learn and grow, we’d like to meet you.
We are seeking individuals who care about the quality of their work. The perfect team member will be able to work independently and collaboratively in a fast paced and unpredictable environment.
The position requires a wide array of abilities and character traits. In addition to having or gaining the entire skill set of an accomplished real estate professional, you will be helping to manage a small company.
We hope you like variety and are stimulated by diverse work responsibilities. Small business owners wear a lot of hats, as operations manager you will too!
Some of the hats you’ll wear include: Real Estate Transaction Coordinator, Marketing Genius, Customer Service Representative, Bookkeeper/Accounts Receivable Specialist, Vendor Manager, Bid/Repair Coordinator, Organization Specialist, Property Manager, Business Operations Engineer, Real Estate Valuation Expert, Technical Writer, Mortgage Processor, Sales Professional, Legal/Liability Risk Consultant, Recruiter, Manager, and Trainer. Over time, you will be expected to gain a level of proficiency, and eventually mastery in each of these areas.
Eventually, other people will join the team and will take over some of these various roles, which will allow you to spend more time focusing on new challenges, responsibilities and roles.
Compensation:
$39,000 – $42,000
Responsibilities:
- Build, implement and manage all systems for clients, lead generation, database management and back office support, including turning in appropriate reports and updates
- Coordinate marketing events and client activities
- Oversee all listing files and listing marketing (brochures, flyers, online marketing, etc.)
- Manage website, blog sites and social media
- Act as a liaison between clients and agents
- Participate in company-provided training sessions
- Compile and distribute weekly/monthly reports to clients (buyers and sellers)
- Manage contract to close process
- Create and maintain an operations manual that documents all systems and standards
- Be the first point of contact in handling customer inquiries and complaints
Keep agent informed about challenges and issues that need to be handled
- Provide concierge level customer service to clients and customers
- Work with all preferred vendors, including professional photographers, contractors, etc.
- Enter critical dates for property sales on shared Google Calendar
- Work with the title company as a secondary liaison on any necessary information/documentation to help get the property to a successful closing
- Coordinate seller listing sign installation and removal at the appropriate times
- Schedule photographers for all seller listings
- Continue to take day to day office tasks away from team founder, organizing workflow and reducing inefficiencies
- Oversee scheduling for executive and the team; hold weekly meeting
- Keep detailed tracking spreadsheets
- Prepare spreadsheets of weekly/monthly sales statistics, and expense reports
- Assist in marketing responsibilities, social media and other various websites
- Responsible for hiring, training, consulting, and holding accountable all additional administrative team members
- Manage day to day office needs
- Project planning
- Research and develop new systems that will benefit the team
Qualifications:
Real Estate, Title or Mortgage experience a plus
- Experience with the Management of a small office and employees
- Technologically savvy and able to learn new programs quickly and able to troubleshoot common issues; proficiency in Word, Excel, Power Point, Outlook and Internet skills
- Have excellent attention to detail and high-level accuracy with documents
- Concerned with doing things the right way the first time
- Flexible in daily routine; ability to prioritize and manage shifting responsibilities
- Ability to assess, prioritize and act quickly
- Learning based and solution oriented
- Deadline driven and extremely organized
- Open to new ideas and systems
- Able to stay calm and patient when faced with emotional situations
- Excellent customer service and interpersonal skills; can empathize and build relationships with a variety of personalities
- Continue to maintain the good will and reputation of the entire team
- Able to make quick and effective decisions, solve problems, as well as maintain confidentiality
- Excellent verbal and written communication skills
- A true professional, who supports the entire team in achieving their goals
- Strong communication skills (verbal, reading, writing)
- Professional dress and conduct
- Self-motivation, initiative and ability to follow through tasks to completion
- Problem solver with analytical ability
- Ability to work independently, take initiative, and be very organized
- Eye for detail and accuracy
About Company
About our team:
The Kathie Lea Team is one of the top 3 teams in Pinellas county for represnting buyers and we are looking to add several more team members to handle our growth!
We are very much a “family” and care about each other, all the while holding each other accountable. Our environment is professional, very fast paced and yet has a casual feel.
Our clients are always our primary concern.
Kathie Lea has been an agent since 2000 and has been involved in over 1000 transactions!
We love helping team members acheive their dreams and goals and watching their lives and lifestyles improve!
To apply please upload resume and a cover letter telling us why you would make a great team member on our growing team.
https://wizehire.com/job/operations-manager-in-palm-harbor-fl-5c102e58e046443f
