Job Description
The Operations Manager will plan, direct and coordinate the operations of our St. Pete office in accordance with VTrips operating guidelines and procedures. The Operations Manager works closely and in compliance with corporate office departments.
The Operations Manager must ensure smooth operation of various processes of assigned duties of the staff, as well as actively working the duties and responsibilities of the various job duties as required or needed by Vacation Rental Pros.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ensure all office operations are executed and adhered to against specific company policies and procedures to include, but not limited to: purchasing, inventory control, key control/management, employee and customer relations.
- The Operations Manager will be charged with ensuring a positive culture where the work can get done, and will facilitate communication between employees and departments.
- In direct cooperation and communication with our corporate departments, the Operations Manager will ensure that standard procedures are followed with 3rd party relations. This includes the monitoring and analysis of performance with independent contractor cleaners, vendors, and Personal Care personnel, making sure they properly execute agreed terms and conditions and quality of work is aligned with VTrips standards.
- Organize recruitment and placement of required staff as outlined by direct supervisors.
- Supervise, coach, and discipline office staff as required to maintain properly functioning operation.
- Handle emergency phone calls.
- Knowledge of safety management principles; Federal and state OSHA regulations.
- Delegate tasks and accountability necessary to accomplish day-to-day duties while embracing the “hands-on” philosophy.
- Monitor, evaluate, and report outstanding performance as well as deficiencies.
- Liaison with top management. Communicate any and all operational deficiencies that inhibit the effective functioning of processes and procedures of VTrips.
- Implement and manage operational plans as directed by direct supervisors and company policy and procedures.
- Drive initiatives of the company that contribute to short-term and long-term operational excellence.
- Formulate suggestions on how to make optimum use of the current resources of the organization that will improve overall performance while supporting Vacation Rental Pros visions and philosophies.
- Manage difficult guest situations and unit owner situations, responds promptly to guest needs, solicits guest feedback to improve service, responds to request for service and assistance and meet commitments.
- Audit properties for cleaning and maintenance.
- Other duties and responsibilities may be assigned by Executive Leadership, as needed, to maintain company standards and operating efficiencies.
Competencies
- Problem Solving/Analysis
- Accuracy
- Interpersonal Skills
- Communication Proficiency
- Business Acumen
- Initiative
- Flexibility
- Dependability
- Organizational skills
- Project Management
- Visionary Leadership
- Managing People
- Quality Management
- Strategic Thinking
- Professionalism
- Dependability
- Innovation
Position Type/Expected Hours of Work
VTrips is open and operational 24 hours a day, seven days a week. Employees are required to be available to work days, nights, weekends, and holidays. The position will require the ability to work outside of regularly scheduled hours. Schedules may vary based on business needs.
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Travel
Moderate to extensive travel is expected for this position.
Required Education and Experience
Experience Preferred Bachelor’s degree (B.A. or B.S.) or equivalent from four year College or technical school; or Associate’s degree (A.A.) or equivalent from two year College or technical school; or a minimum of two years related experience and/or training in hospitality industry. Hospitality experience – with a hotel chain or Vacation Rental Club is preferred.
Additional Eligibility Qualifications
Communication Skills
Must demonstrate exceptional verbal and written communication skills
and possess excellent telephone etiquette. Ability to answer guest’s questions and successfully resolve issues and/or negotiate matters related to guest’s needs. Ability to read, analyze, and interpret general business contracts and write reports, business
Correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers and/or staff. Must maintain clear and concise documentation and positive approach to conflict resolution.
Computer and Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra and geometry. Must possess thorough knowledge of Microsoft Windows and Office (Word, Excel, Outlook, Explorer, etc).
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Type: Full-time, Exempt
Job Type: Full-time
Experience:
- operations management: 3 years (Preferred)
Additional Compensation:
- Bonuses
Benefits offered:
- Paid time off
- Health insurance
- Dental insurance
- Healthcare spending or reimbursement accounts such as HSAs or FSAs
- Other types of insurance
- Retirement benefits or accounts
