RESPONSIBILITIES:
Coordinate property maintenance requests with property managers, find the right provider and
schedule appointments with tenants
-Troubleshoot issues and coordinate with team members to respond to tenant or homeowner
questions or concerns
-Assist with basic technical questions
-Update property managers on jobs
-Create and edit bids for larger projects
-Provide the highest level of customer care
-Update customers (including Property Managers) current status of jobs
REQUIREMENTS:
-Excellent oral communication skills
– Strong computer skills, ability to learn new applications quickly
-Experience with conflict resolution and troubleshooting quality control issues
-Construction background or knowledge of project management a plus
-Bilingual a plus
PERFORMANCE AND PERSONAL QUALITIES:
– Sets high personal standards of performance. Establishes aggressive goals and drives for results
– Develops realistic plans, action steps and timetables for resolutions
– Juggles multiple, competing priorities. Allocates resources in alignment with top priorities.
– Models the way. Believes work makes a difference. Cares about people.
-Process improvement mindset. Listens to others to generate ideas and solutions.
– Takes personal accountability to drive decisions and outcomes across the organization.
