Job Description
Front Desk:
- Demonstrates excellent customer service, communication and time management skills.
- Monitors Emergency Response System.
- Greets and directs Residents, guests and invitees.
- Monitors and controls Electronic Security Control Systems.
- Responds to emergency situations in a timely and efficient manner.
- Monitors and controls access to the building.
- Maintains daily log, records and forms.
- Resolves and follows-up on all complaints/issues.
- Maintains a safe and secure environment throughout the building/property(s).
- May be assigned other duties by the on-site property manager.
- Follows safety procedures and maintains a safe work environment.
- Other duties as required.
Valet:
This position is customer service driven, outgoing, and friendly and enjoys people. Greets residents and guests as they arrive and depart and offers baggage, package, grocery, parking, and information assistance.
- Responsible to the needs of arriving and departing residents.
- Greets and assists residents and guests with baggage and package handling.
- Answers inquires pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
- Maintains equipment in working condition and reports any maintenance issue for repair.
- Resolves and follows-up on all complaints/issues.
- Follows safety procedures and maintains a safe work environment.
- Other duties as required.
FirstService Residential is a Drug Free Workplace and employment is contingent upon passing a drug screen.
We are an E Verify employer.
Job Requirements
Front Desk – Education & Experience
- High school diploma or equivalency
- Completion of College level courses with concentration in Business or Hospitality is strongly desirable.
- Five (5) or more years’ experience in the Hospitality Industry.
Valet – Education &Experience
- High school diploma or equivalency preferred.
- Valid Florida Driver License
Knowledge, Skills & Proficiencies
- Excellent customer service skills.
- Strong organization, motivation, and interpersonal skills.
- Critical thinking, problem solving, judgment and decision making abilities.
- Strong verbal and written communication skills. Fluent in multiple languages is highly preferred.
- Detail oriented and strong organizational and multi-tasking skills. Ability to adapt to different situations and environments.
- Ability to respond to emergencies and callouts in a timely manner.
- Must have strong proficiency in Windows and Microsoft Office, including but not limited to Word, Excel and Outlook. Proficiency researching the Internet.
- Ability to work in a team environment as well as independently and be self-driven.
- Must have reliable form of transportation.
Tools & Equipment Used
Computer and peripherals, standard and customized software applications and tools, and usual office equipment.
Physical Requirements/Working Environment
This position works under usual good and/or office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit and walk for extended periods and occasionally climb. Must be able to handle, use fingers, grasp and lift objects and packages and reach with hands and arms. The incumbent must be able to quickly and easily navigate the property/building as required to meet the job functions and work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 30 lbs.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
- http://www.careerbuilder.com/job/J8S81S6Q9HVB3QN3MYP?ipath=JRG13&searchid=ccf4614f-190d-4fab-8b0c-bdd8b2137a1a&siteid=cbnsv