PART-TIME OFFICE ADMINISTRATOR
LOCATION: OLDSMAR, FL
DEPARTMENT: EMPOWER ADVENTURES TAMPA BAY, LLC
REPORTS TO: OPERATIONS COORDINATOR, OPERATIONS MANAGER
STATUS: PART-TIME
Empower Adventures Tampa Bay, LLC (“EATB”) is a zip line adventure park in Oldsmar, Florida. EATB is a state of the art adventure recreation facility located in the Mobbly Bayou Wilderness Preserve and consists of a 20-acre aerial zip line course, aerial adventure park and more! In addition to recreational adventures, EATB also offers team building, team bonding adventures and leadership development programs.
POSITION SUMMARY:
This position is responsible for running all day-to-day functions of the office: taking reservations over the phone, responding to voicemails and emails, and providing exceptional customer service. Additionally, Office Administrators are responsible for conducting various administrative tasks under the the direction of the Operations Coordinator and Operations Manager. The position requires solid interpersonal skills along with a “can do” attitude. The candidate will be someone who is self-starting, energetic and focused who embraces increasing responsibility and challenge. This Office Administrator position is a valuable role that helps support our mission of delivering extraordinary customer experiences that promote self and team development as well as providing fun, exciting, and life changing experiences.
DUTIES AND RESPONSIBILITIES:
- Contribute to a positive, supportive team atmosphere and model a “can do” attitude
- Responsible, reliable, punctual and committed to job
- Family friendly, pleasant and courteous in all interactions with guests
- Responsible for opening the office for business daily
- Able to take and return phone calls, voicemails, emails, and group inquiries in a timely manner
- Able to communicate with other team members positively both verbally and using written form
- Able to assist zip line adventure operation by performing duties such as customer registration and check-in, concession sales, equipment maintenance and other operations related tasks
- Willing to work in a fun yet challenging outdoor environment
- Willing to learn and receive coaching on the Empower version of customer service and hospitality
- Understands empowerment and the benefits of adventure and would be excited about the opportunity to help others have fun and experience Empower Adventures
- Understands the need for a positive tone when communicating. Is able to clearly articulate thoughts and ideas to supervisor and management
- Can be a trustworthy and reliable worker who always considers the impact of one’s words and actions on our guests and clients and teammates
MINIMUM QUALIFICATIONS:
- Must be able to work Saturday, Sunday, Monday and Tuesday
- At least 1 year working in a customer service industry
- At least 6 months of providing customer service over the phone
- Ability to hustle for 8 hours or more and have a fun, positive attitude doing so
- At least 18 years old
- Accepts the challenge of working outside and providing a helping hand to teammates on a regular basis
- At least 1 year of experience with Google Documents or other comparable web-based cloud-computing application
- At least 1 year of experience working with diverse clientele
- Must have the potential and ability to provide the highest level of customer service
- To assist the operation, must be able to complete full zip line guide training
- Ability to walk, stand, be on your feet for 3 hours at a time
- Must have the ability to perform guide tasks and safety tasks up to 70 feet in the air
- Able to lift and carry 50 lbs. of weight and hike 3 miles per day
- Must have strong self-care skills
- Must be Drug Free
- Previous experience in office administration preferred, but not required
HIRING PROCESS:
Submitted resumes will be reviewed and selected candidates will be contacted for an interview. After completing the interview process, a training invite will be given. Training is considered a part of the hiring process and provides the opportunity to make sure the position is the right fit for the candidate, and that the candidate is the right person for the position.
Job Type: Part-time
Salary: $8.25 to $10.00 /hour
Experience:
- Google Docs: 1 year (Required)
- Customer Service: 1 year (Required)
Education:
- Associate (Preferred)
Work authorization:
