Job Summary:
The primary purpose of this position is to provide oversight of all areas of property management including leasing and service maintenance. Monitors compliance in all areas of the business to ensure employee practices are in accordance with our organizations policies and applicable laws. Responsible for creating a positive climate for the team that will result in a high level of team performance, and ensures employees receive training and development where needed. The Portfolio Director will work with residents from move-in to move-out by attending to residents’ requests, coordinating collections activities, and ensuring the property is well maintained.
Essential Job Duties and Responsibilities
- Manage a portfolio of single family residential homes in accordance with company objectives and metrics. Responsible for maximizing net operating income per asset and portfolio
- Oversee daily property portfolio operations which may include, rent collection, administrative responsibilities, renewals, and accounts payables
- Responsible for maintaining occupancy levels, ensuring positive resident relations and complying with all reporting requirements
- Manage resident and property related issues as they arise and document in specified property management system
- Provides exceptional customer service at all times by attending to resident move ins, move outs, calls and requests immediately in compliance with company policy and practices
- Manages all electronic record keeping, including lease files for the residents in the assigned area; ensures file management quality control including document storage in proprietary database
- Fields incoming calls and resident walk-in visits
- Responsible for all cash handling and accounts receivable management for assets assigned
- Periodically responsible for assessing condition of properties and recommending minor repairs and conducting property inspections
- Participate in team projects as required to enhance resident satisfaction and business outcomes
- Interview and select new team members that are a good fit for the company
- Provide positive career development environment for all employees
- Maintain a positive work environment by addressing employee concerns quickly and effectively consulting with Vice President, Operations and/or Human Resources as needed
This position will spend long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to reaching, stooping, standing, and walking. This position requires the ability to talk, hear, compare, compute, compile, copy, analyze, coordinate, synthesize, negotiate and communicate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Work Environment
Standard office working environment that may be busy and noisy at times.
Requirements:
Education and/or Experience
- High School or GED with over 3 years of specialized training or experience in the real estate industry in a leadership position
- Associates degree in Business or related field, or equivalent combination of education and experience required
- 2+ years of single family rental experience or 5+ years of experience in the property management industry
- Must possess a valid driver’s license, and access to their own motor vehicle
- Must be willing to use personal cell phone
- Availability to work a flexible schedule including evenings and weekends as needed
- Must be able to travel via own vehicle within assigned area a minimum of 20% of the time
- 3+ years of experience as a property manager with a minimum of 300 units
- 3+ years of experience using property management software, such as Yardi, MRI, Onesite and Propertyware
Required Licenses or Certifications
- Preferred Real Estate License
Skills/Specialized Knowledge
- Strong customer service, written and verbal communication, organizational and interpersonal skills required
- Ability to develop and maintain strong relationships with customers and ensure staff does the same
- Positive, can-do attitude with a commitment to excellence and achieving goals
- Ability to create, implement and manage a budget and generate financial reporting out of systems
- Ability to work well using mobile office electronic tools
- Computer proficiency, including Microsoft Office Applications
- Ability to deal effectively with a diversity of individuals
- Can effectively work independently and as a member of various teams and committees
Other Requirements
- Must maintain professional appearance.
- Ability to be at work on a regular and consistent basis; Overtime may be required for this position.
- Availability to work a flexible schedule including evenings and weekends as needed
- Must be able to travel via own vehicle within assigned area a minimum of 20% of the time
