White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges, wherever they may be.
With lawyers operating from more than 40 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world’s key financial markets and our strengths in handling complex cross-border work.
It is not just about our global network of offices; it’s the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It is one of the reasons we attract and retain cross-border work and why we attract a diverse group of people.
Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Diversity is a core value of our Firm and it has been recognized with numerous awards and top rankings around the world. Our people represent 90 nationalities and speak 80 languages.
The Program Manager is responsible for the overall direction, coordination, implementation, execution, control, and completion of technology programs and projects ensuring they are aligned, resourced, and planned in consistency with Firm strategy, commitments, and goals.
Our Global Technology Services Team
Technology at White & Case plays a key role in enabling our lawyers is practicing law around the world.
Our team comprises of three functions: Business Services – who maintain, develop and support our enterprise systems, Operations – who design, build and support our communications and data center operations, and Support Services – who provide desktop, meeting and training support in the Firm’s offices. Together we support our lawyers with leading edge technology and systems to deliver elite legal and best-in-class client service.
Globally-minded and diverse, our team covers a range of technical disciplines and business skill sets. This encompasses from business analysts, data architects, application developers and engineering staff covering range of technologies that include virtualization, cloud, networking, storage, collaboration services and security. We deploy the latest technology and hardware within our state of the art offices. Our technical support staff support and train our people on the latest hardware and operating systems, remote working capability and mobile devices. Our Shared Services centers provide Service Desk and Operation Centers that providing support and monitoring of Firm systems 24 x 7.
Working closely with our business services colleagues in support of the Firm’s Finance, HR, Marketing and Knowledge Information Technology systems, Global Technology Services is at the heart of the Firm’s global operations.
Duties and Accountabilities1
Create and execute program plans and the work plans that feed the program and portfolio. Revise as appropriate to meet changing needs and requirements.
Manages day-to-day aspects of strategy, program and overall scope.
Effectively apply our methodology, processes and Techology PMO standards towards program success.
Identify and manage exposure and risk on collective projects rolling up to programs.
Ensure program/project artifacts are complete, current, and stored appropriately.
Create program templates, standards and tools for effectively manage programs.
Develop and use reports to track and report program status against departmental Technology business plan (Strategic Operating Objectives), resource hours and project expenses against budget on a weekly basis.
Identify and engage with stakeholders at various levels within and outside the organization. Develop a program meeting cadence to facilitate program performance to teams and stakeholders.
Establish and track key performance indicators (KPIs) to measure the progress and success of the program.
Ensure all projects within the program follow defined standards effectively.
Effectively manage difficult/sensitive information while driving transparent program status and project statusesappropriately.
Manage day-to-day client interactions With program and project stakeholders.
Effectively communicate relevant project information with appropriate urgency to sponsors and stakeholders.
Communicate effectively with business clients to identify needs and evaluate alternative solutions.
Continually seek opportunities to increase stakeholder satisfaction and deepen client relationships.
Coordinate assignment of PMO and project team members with Resource Managers.
Manage day to day assignments of project team members throughout the project lifecycle.
Be the first point of escalation to project managers for respective projects within a program.
Motivate project managers and team members to work together efficiently.
Mitigate team conflicts and facilitate a collaborative culture.
Enable and empower project managers and team members to execute to their full potential and areas of strength.
Lead collaboration, teamwork and alignment: work together to build on our strengths in every location, in every discipline of technology, and at every opportunity.
Exhibit a ‘Can Do’ Attitude: ensure that we are actively listening to our internal clients’ requests and are reacting positively to how we can help.
Personal Development: demonstrate passion and our enthusiasm for what we do. We must take the initiative in managing our careers and developing our personal and professional goals.
Understand the Business: understand practice and the business of law and how we can assist our internal clients in both areas.
Respond Immediately to the Clients and Coworkers: demonstrate respect for all you work with by providing timely responses to inquiries.
Follow-Thru: do what you say you are going to do, when you say you are going to do it.
Follow-Up: make sure the customer is always satisfied. To be sure – ask them!
Be Mindful of Costs: be focused on what we are spending and why. We must regard all IT related expenditures as our own. If something feels wrong, send up a “flair.”
Communicate, Communicate, Communicate: respect all virtual colleagues when conducting meetings; and keep team members and stakeholders up-to-date on operating and project initiatives.
Understand the IT Industry: understand and monitor developments in the IT industry to make sure the Firm is ready and poised to take full advantage of new technologies which are relevant to our business.
Innovate, Innovate, Innovate: be our own toughest critics and always look for new, creative and better ways to help ourselves, the practice and all our colleagues improve.
PMP (Project Management Professional) certification.
Bachelor’s Degree or higher in Engineering, Technology or related field.
Minimum 10-15 years of project/program management or IT Management.
Minimum 7 years of experience coordinating and/supporting IT business processes.
Possess a thorough understanding of Waterfall, Agile and Hybrid methodologies.
Possesses general understanding in various areas of technology such as application programming, database and system design.
Project and program financial experience and Scheduling experience is required.
Demonstrated awareness of new and emerging technologies and the potential application on stakeholder engagements.
Location and Reporting
- This is a hybrid in-office/remote role, which can be based in our Tampa or New York office.
- This role reports to the Director, Technology Portfolio. Equal Opportunities White & Case is committed to creating a diverse and inclusive workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law. If you require assistance and/or accommodation to participate in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you.