Reconstruction · tampa, Florida
401k, health insurance, vision, dental offered
Position Summary / Purpose
Support multiple Project Managers and their teams in creating high levels of customer satisfaction by establishing collaborative relationships among the project teams and constituent groups, resolving issues with customers and promoting the concept of integrated systems.
Assist in the coordination, scheduling and facilitation of the timely and profitable delivery of all services required to rapidly return customer’s property to pre-loss condition.
Principle Duties and Responsibilities
Support, facilitate and coordinate the work of multiple project teams and Project Managers
Identify and remove barriers to successful completion of overall projects
Serve as primary point of contact with external vendor representatives, insurance adjusters, project managers and customers
Assemble emergency services estimates
Develop customer material allowances and selection sheets
Complete and track contracts, invoices, submittals and estimates
Provide timely project status updates to Project Managers
Maintain project work schedules and files
Collect production daily site reports
Prepare change orders and supplements
Purchase materials and schedule deliveries
Facilitate customer warranty and satisfaction surveys
Secure client payments
Additional Duties and Responsibilities
Maintain project files
Attend company meetings
Perform production work as necessary
Decision Rights and Authority
Schedule delivery of materials from external vendors
Working Relationships and Scope
Establishes collaborative relationships among project and constituent groups
Coordinates with Marketing for follow-up and job evaluation with customers
Coordinates with customer and administration function for timely collection of project payment
Performance Competencies
Oral Communication – The individual speaks clearly and persuasively in positive or negative situations. Effective in one-on-one and small group situations. Adaptable and able to think on their feet. Able to effectively communicate with customers in understandable terms.
Written Communication – Writes clear, precise, well organized letters and emails. The individual edits work for spelling, uses appropriate vocabulary and has impeccable grammar. Is able to read and interpret written information.
Team Building – Achieves cohesion and effective team spirit with peers, subordinates and subcontractors. Sustains a climate characterized by open, honest relationships where differences are constructively resolved rather than ignored, suppressed or denied. Shares credit for accomplishments.
Planning & Organizing – Has the ability to see the overall job from start to finish. Understanding the steps to be taken, resources and time required, can effectively create a timeline for the job. Coordinates plans with other managers.
Customer Focus – Combines empathy for customer’s situation with time and budget constraints to effectively manage and exceed customer’s expectations.
Technology – Regularly uses standard word processing and spreadsheet software tools to enhance efficiency and accuracy of work performed. Effectively uses communication devices and technology to collect, review and forward field activity reporting.
Qualifications – Knowledge, Skills and Abilitie
Education and Experience
High School diploma or GED
Physical Demands
The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.
Working Conditions
The work of this position is predominantly carried out in a shop or job site environment. Daily exposure to the shop where vehicles and equipment are housed and maintained is expected. Employee will encounter facilities where standing water and sewage are present, heat is unavailable due to lack of utilities, fire damage has occurred and mold or other organic growth exists.
Noise level in the work environment is moderate to high.
https://regencydrt.bamboohr.com/jobs/view.php?id=72&source=indeed&src=indeed&postedDate=2022-07-19
