$15 – $17 an hour
Job Summary
This position will be working with engineers, homeowners, insurance companies, and more to schedule home visits. Additionally, this position requires someone who is meticulous and can proofread and edit reports. Customer service experience is a must and ability to work in a fast paced environment is required.
Responsibilities and Duties
- Communicate the due dates, budgets and updates to clients.
- Communicate with clients about post-site visit inquiries including, budget adjustments, supplemental information, and any other needed follow up communications needed for the successful coordination of the final report.
- Prepare and coordinate all activities relating to the preparation of reports. Proofread (non-technical review), verify and review reports for accuracy, completeness, and conformance with established standards, regulations, policies and procedures.
- Submit file information to technical reviewing engineer for accurate and timely completion of technical peer review.
- Assist Engineers with tracking projects. Communicate the due dates and project-related changes to the appropriate Engineer. Make decisions about report routing, including preparation of photo reports, report drafts, peer reviews and final edits. Collaborate and communicate with engineer regarding workflow-issues.
- Enter information pertaining to project issues and events into database. Notify appropriate parties such as Engineering Services Administrator or Engineering Technical Support Manager.
- Coordinate final report processing and signature with engineer.
- Maintain accurate and up-to-date project files and project database. Including but not limited to: Update project records as needed and if changed or updated after the scheduling phase (homeowner’s name, address, telephone number, claim number, client information, etc.). Notify Engineer and involved parties of the update and distribute updated file material to applicable parties.
- Meet company TAT (Turnaround timeframe) goals related to non-technical review and final processing. * Distribute final reports to clients and any other applicable parties as applicable.
- Complete projects in the database as required. Close completed project files including purging files.Verify accurate project entry; including scope of work, address, homeowner name, and contact information. Maintain accurate and up-to-date project files and project database. Including but not limited to: Update project records as needed (homeowner’s name, address, telephone number, claim number, client information, etc.). Notify Engineer and stake holders of the update and distribute updated file material to stake holders.
- Pull required site background information such as eagleview, property appraiser information in a timely manner to ensure timely project scheduling and completion.
- Initiate scheduling contact within 24-48 business hours of project receipt. Schedule initial site visit within 7 days of project receipt. Continue to follow up with site contact every day and mail unable to contact letters on the 4th contact attempt if we have been unable to reach the appropriate parties. Notify all parties involved of delays and scheduling attempts made. If project has been going through this scheduling process without any forward movement for 7-10 calendar days, communicate with the Engineering Services Administrator for action plan.
- Coordinate engineer’s schedules, including coordinating and setting site visits with homeowner and/or their representatives (Public Adjuster, Attorney, contractor, etc.) and updating calendar and database. Coordinate appropriate timeline for completion.
- If a network engineer is assigned to the project, complete the assignment process with the specific engineer. This includes, creating and submitting work order, any supporting documents received for the file, specific instructions, if applicable, etc.
- Assist engineers with logistics of travel coordination. Travel arrangements
- Communicate with adjusters, homeowners and attorneys regarding project status, acting as a liaison between clients and department personnel, during the scheduling phase. If issues arise during this phase communicate with the Engineering Services Administrator.
- Communicate with clients about scopes of work including, clarification, preliminary budgets (i.e. budgets we need to send prior to the site visit either client requested or out of state jobs), supplemental documents/information, and any other needed follow up communications needed for the successful coordination of the site visit.
- Conduct scheduling interview with homeowner/representative based on scope of work to assist project manager and/or engineer with a successful site visit completion, if the interview is not able to be completed during the inspection.
- Track projects from initiation to field work completion, communicate the due dates to the appropriate staff and maintain project workflow reports for assigned staff; enter information pertaining to project issues and events into database.
- Responsible for other duties and special projects as assigned by supervisor.
Qualifications and Skills
- High School degree or equivalent required. Bachelor’s degree preferred. Minimum three years administrative experience required.
- Ability to type a minimum of 60 wpm.
- Have administrative abilities and be detail oriented
- Possess excellent verbal and written communication skills, including excellent grammar and spelling.
- Ability to interact and work well with others.
- Ability to interpret, adapt and apply guidelines and procedures.
- Ability to work independently and use initiative, ability to be organized and to meet deadlines.
- Must possess advanced Computer experience in a Windows environment, Microsoft Office (Excel, WORD, Outlook), database management, and ability to learn and utilize other software programs.
- Adhere to the Company Drug Free Workplace Policy and successfully complete pre-employment and random drug screenings.
- Successfully complete the background-screening process, including criminal, social security verification, credit history, worker’s compensation, and MVR screenings.
Personal Qualities
- Willingness to carry out the mission of Sdii Global Corporation and its departments.
- Ability to work as a team member and leader.
- Ability to work with a diverse group of people.
- Professional appearance and behavior.
- Ability to prioritize and meet deadlines.
- Ability to maintain confidentiality.
- Must be a self-starter, with high energy and a positive attitude.
Benefits
- 100% Company-paid Employee health insurance
- 100% Company-paid Employee $50,000 term life insurance and AD&D policy
- 100% Company-paid short term and long term disability insurance
- Paid Time Off including vacation, medical, birthday, bereavement, jury, and eight company holidays
- 401(k) program with a company match
- Additional benefits available:
- Health insurance plans to include spouse, and/or dependent children
- Dental insurance plan
- Vision Insurance plan
- Supplemental, voluntary employee and dependent term life and AD&D insurance
- Flexible Spending Account for Dependent Care and/or Medical expenses reimbursement
- SDII is an equal opportunity employer
Job Type: Full-time
Job Type: Full-time
Salary: $15.00 to $17.00 /hour
Experience:
- Organizational Skills: 3 years (Required)
- fast paced environment: 3 years (Required)
- scheduling: 3 years (Required)
- Customer Service: 3 years (Required)
- Microsoft Office: 1 year (Required)
Education:
- High school or equivalent (Required)
Location:
- Tampa, FL (Required)
Work authorization:
- United States (Required)
