Job Description
Under the general supervision of the Vice President of Valet Living Property Solutions, the Operations Specialist(Project Coordinator) will ensure attainment of operational efficiency for the Property Solutions division. The associate will assist the VP in daily operational duties that will facilitate communication, acting as a liaison with operations and clients. This job will include administrative scheduling, generation of presentation materials, as well as drafting communications to senior management and the field. The role creates, supports, and administers operational duties as directed by the VP of Property Solutions. This role will require experience working with multi-family clients and handling customer service requests.
RESPONSIBILITIES/DUTIES:
- General administrative duties including record keeping, maintaining documents, forms, and spreadsheets in support of the Operations team
- Responsible for mission critical and highly sensitive emails, confidential memos, expense reports and travel schedules for VP
- Process maintain, organize and distribute all necessary documents, reporting, schedules, data, and records to the appropriate departments
- Assists in making sure group deadlines are met by facilitating and assessing processes, situations, and issues and takes corrective action, as needed
- Responsible for maintaining cooperative working relationships and frequent communication with Corporate, regional and property decision makers through leverage of web-based applications such as Salesforce
- Compose and develop PowerPoint presentations, build multi-tab Excel spreadsheets, and documenting process flows and maps
- Performs other duties as assigned
SERVICE/SUPPORT:
- Collaborate and actively participate in process improvement and improvement activities
- Manage adoption, record-keeping, implementation, tracking, and completion of assigned projects
- Maintains customer service initiatives which improves quality and enhances customer satisfaction
- Daily maintenance of the CRM data entry for operations support
- Works in collaboration with the executive leadership to ensure all standard process and procedures are followed and maintained to ensure customer and employee satisfaction standards are met.
KNOWLEDGE, SKILLS AND ABILITIES:
- Exceptional verbal and written communications skills with superior interpersonal skills and the ability to interact with a variety of audiences internal and external
- Excellent project management skills – planning, coordination of work, detail orientation, highly organized, and good time-management
- Ability to make sound business/operations decisions quickly and under pressure
- Project Management and process improvement mindset
EDUCATION AND EXPERIENCE REQUIREMENTS:
- Minimum of High School/GED, prefer bachelor’s degree
- Minimum of 2 years of related operations/ administrative experience, familiarity with budgeting and reporting
- Multi-family, construction services, property services or other related service industries experience is a plus
- Project management experience is a plus
- Proven success in building rapport with teams and fostering business relationships in multiple locations
- Proficiency in MS Word, Outlook, Excel & Power Point, Salesforce experience a plus.
SPECIAL CONDITIONS OF EMPLOYMENT:
- Valid driver license and good driving record
- Ability to pass a background check and drug screen
- Flexibility to manage through time demands and potential schedule changes
PHYSICAL REQUIREMENTS:
- Physical ability to lift up to 25 lbs.
- Physical ability to walk distance of property and go up/down stairs.
- Physical ability to adapt to varying weather conditions
Job Type: Full-time
Salary: $50,000.00 to $60,000.00 /year
Experience:
- Project Management: 1 year (Preferred)
Education:
- High school or equivalent (Preferred)
Location:
- Tampa, FL (Required)
License:
- Driver’s License (Required)
Language:
- Spanish (Preferred)
Work authorization:
