The Project Manager is responsible for the overall planning, management, and completion of projects, member relationship, and overall member satisfaction. Works with members to develop project scope of work documents and project plans. Uses project management skills to manage project roles, identify resource requirements, coordinate project training needs, define project deliverables, monitor risk, member satisfaction, and maintain project documentation. Ensures effective communications and relationships between members and OSIS are maintained.
ESSENTIAL JOB FUNCTIONS:
- Develops and maintains a productive working relationship with project sponsors, vendors, and key member contacts.
- Sets and manages member expectations. Creates and executes project work plans (and supporting documentation) and revises as appropriate to meet changing needs and requirements.
- Builds a knowledge base of each member’s business, organization, and objectives.
- Participates in regular one on one meetings with the manager and in project team meetings and effectively communicates project information to OSIS leadership.
- Builds, maintains, and leverages member and internal relationships to drive mutually beneficial solutions that create a positive member experience; acts as member liaison to drive project closure and ticket escalation as requested, as well as identify additional needs/wants.
- Coordinates with others to identify resources needed and assign individual responsibilities.
- Manages day-to-day operational aspects of a project and scope, including hosting regular project update meetings.
- Reviews deliverables prepared by the team before passing them to members, consulting with department managers as needed.
- Effectively applies project team best practice methodology and enforces project standards.
- Minimizes exposure and risk on the project, makes management aware of any at-risk items, then develops and implements scope and timeline changes.
- Actively identifies trends and subtle members’ needs/wants through member dialog, including regular standing calls.
- Maintains up-to-date project / project-related documentation of all member requests, concerns, or activities including all agendas, meeting minutes, notes, or action items from member meetings, calls, and other communications.
- Identify process improvements that will enhance the member experience and prevent dissatisfaction; assists in resolving escalated issues.
- Assists with mentoring and training new NG Services team employees.
- Reviews member CW Service desk tickets and escalate to management as needed for timely resolution.
SUPERVISORY RESPONSIBILITIES:
This position has no supervisory responsibilities.
TRAVEL:
This position requires less than 10% travel.
REQUIRED EDUCATION AND EXPERIENCE:
- Associate’s degree in a business field or 2+ years’ experience in project management.
- Bachelor’s degree or 2+ years’ experience in project management
- 2+ years of client relations experience.
- Experience in the healthcare industry.
PREFERRED EDUCATION AND EXPERIENCE:
- CAPM or PMP certification.
