Job Summary:
The Job Supervisor is responsible for the actual, in the filed production of the company’s reconstruction projects. This position reports to the Operations Manager but works as part of a team with a designated Project Manager(s) and Production Management Administrator(s).
The Job Supervisor will manage the company’s in-house trades and sub-contractors in order to complete the project on schedule, on budget and with the highest levels of customer satisfaction.
Tasks/Job Requirements:
The following measurements are the key areas of success for your position. Each of the areas will be used for routine measurements of performance. Use these as a guideline to make sure that you are performing your job to the expected levels. These will not take the place of Performance Appraisals but will be used for more frequent measurements of expectations.
Key Performance Indicators (KPIs):
1. Produce jobs with the following minimum profit margins:
a. Water damage – 75% (including costing equipment rental)
b. Cleaning – 65%
c. Construction – 45%
2. Maintains master production schedule for all jobs in progress – understands schedule in advance – at least 3 days at all times.
3. Stay on top of all in progress collections
4. Obtain a Certificate of Satisfaction or Completion for all completed jobs
5. Assistance with collecting outstanding balance on completed jobs
6. Stay in contact with the customer on a daily basis (or as otherwise agreed with the customer) and visit the job sites at least weekly
7. Prepare complete and accurate work orders or provide full descriptions of the work expected for the day. While the Project Manager will create the main work orders and P.O.s for the project, the Job Supervisor will create additional work orders as needed during the job that will be handled by the Production Manager for tasks such as moving furniture, post construction cleaning, move contents to the shop, etc.
8. Plan all materials in coordination with the Project Manager and the Production Management Administrator (PMA).
Discussion of the importance of each measurement:
· Producing jobs within expected profit margins. Profits are the result of careful planning and implementation of this plan. It is important that you manage the labor and material resources to achieve the expected profitability.
· Make sure that you have a good hand off from the Project Manager so that you receive all of the information to properly manage the job.
· Profit margins are maximized by reviewing job costing reports on a weekly basis. This will allow you to react when jobs are not meeting expectations, and to learn where pricing may not be high enough.
· Maintains master production schedule for all jobs in progress – understands schedule in advance – at least 3 days at all times. Frequently, inefficiency is the result of throwing labor at a job due to a lack of planning. A proper production schedule will make sure that all jobs are effectively scheduled, and all production staff is utilized properly.
· Stay on top of all in progress collections. It is important that you understand the payment terms on all jobs. If there are scheduled progress payments, you need to be communicating with the client to let them know about the upcoming deadline. If progress payments are not received, then the job should be shut down until the payment is received.
· Obtain a Certificate of Completion for all completed jobs. Without exception, all completed jobs need to have a signed notification of completion from the client.
· Assistance with collecting outstanding balances on completed jobs. Prior to completion of the job, you should be asking the client about the payment status. If the client has a check when the job is complete, make sure that it is picked up at the time the Certificate of Completion is signed. You can also assist by promptly setting up final inspections from the building department and the mortgage company.
· Stay in contact with the customer on a daily basis (or whatever is agreed upon with client) and visit the job sites at least weekly. Client communication is one of the most important factors in creating cheerleader customers. Keep in mind that our clients don’t understand restoration or construction. For these reasons it is very important that we have frequent contact with the client. Make sure they are aware of the status of the work and the upcoming schedule. Also make sure they understand their role in making selections and in getting prompt payments from the adjuster.
· Prepare complete and accurate work orders or provide full descriptions of the work expected for the day. Not only is it important to communicate with the client, it is also important to communicate with the field staff. Make sure all details are covered in the work order. You should also let the field staff know what is expected of them when you send them out for the day. This can be accomplished verbally or ideally in writing on the work order.
· Plan all materials – Significant improvements can be made in productivity when the production crew has the appropriate materials available on the job site. Make sure that you are able to maximize their on-site production by having the materials delivered to the site, or available at the office.
Job Type: Full-time
Pay: $60,000.00 – $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 5 years
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Tampa, FL: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
- PMP (Preferred)
Work Location: In person
