WRI Property Management is the property management division for RESICAP, the leading vertically integrated solution for institutional owners of single-family residential assets in the United States. RESICAP’s services include asset acquisition/valuation, construction, and property management. We operate in 36 states and will be expanding to all 50 before the end of 2018. Our staff increased by 540% in 2017 and we currently have over 600 employees. We expect to have over 1,000 by the end of 2018. Our culture can best be described as energetic and innovative. We encourage every single one of our employees to challenge the way things are done and to feel like they will not only be heard, but rewarded by doing so. We recently caught the attention of the AJC and were named as one of Atlanta’s Top Workplaces for 2018. INC Magazine awarded us the 147th Fastest Growing Company in the US in 2014.
Job Title: Property Maintenance Manager
Reports To: Director of Maintenance and Field Services Hours: Full Time
Compensation and Benefits: Salary based, health insurance, car allowance, 401k
The Property Maintenance Manager is responsible for the management and oversight of assigned Maintenance Technicians and vendors. In addition, the Property Maintenance Manager will resolve customer issues, respond to requests for information from vendors and the service team, and ensure service requests are completed in a satisfactory and timely manner. The Property Maintenance Manager must provide exceptional customer service while achieving Ameritrust Residential performance targets.
The Property Maintenance Manager must be able to hire and recruit quality maintenance techs and vendors.
Key responsibilities include:
Communication with team members and vendors:
- Answers inquiries from Maintenance Coordinators, Maintenance Technicians, and Vendors and provides accurate technical information to help resolve Maintenance requests
- Routinely communicates with Director of Maintenance/Maintenances, Maintenance Trade Specialist and Vendors to ensure maintenance requests are completed correctly and in a timely fashion
Manages Maintenance Technicians:
- Develops Maintenance Technician skills and capabilities by:
- Training team on newly developed process and procedures
- Evaluating individual skill level and capabilities
- Coordinating appropriate skill and trade-based training
- Providing on-the-job training
- Educating team on property repair best practices
- Cross-training and focusing on succession planning within the group
- Provides cross-training with General Labor techs to perform Renovations and Turns
- Models exemplary behavior in the workplace
- Continually researches new products and procedures to develop cost savings and a more efficient team of Maintenance Technicians
- Reviews and approves Maintenance Technician requests for PTO and absences
- Manages Maintenance Technician performance by setting goals, providing regular feedback and coaching, suggesting training programs and, if needed, implementing performance improvement plans
- Provides oversight/participation in Resident Move-In/Move-Out (MIMO)
- Performs Pre-Move-Out walks (PMOW) and renewal inspections
- Manages emergency and escalated issues
- Meets with the construction team to communicate issues and quality feedback
- Manages On Call schedule and covers when needed
Manages Vendors:
- Reviews requests to use third-party vendors and approves as required. Reviews vendor pricing and approves invoices for completed work as necessary
- Reviews vendor performance and makes recommendations to the Vendor Procurement Department on vendor needs and suggested changes
- Verifies compliance within all county and local governments as well as HOA communities
- Keeps an open communication with all municipalities and HOA’s to establish a line of communication
- Tests and helps Onboard the new Vendors.
Manages Inventory:
- Monitors and audits parts and inventory in local warehouse and vehicles
- Ensures appropriate levels of stock are on hand and makes a recommendation to adjust levels as necessary
Maintains Safety:
- Complies with all Company health and safety rules and regulations, as well as ensures all properties are compliant with local, state and federal health and safety laws
- Conducts regular Safety Meeting with techs
Reviews Key Performance Indicators (KPIs):
- Accurately tracks and reports on Maintenance Technician and vendor work
- Monitors and manages response times, resident satisfaction and the overall productivity and efficiency of Maintenance Technicians and vendors
- Works closely with Maintenance Techs and Vendors to provide cost analysis
- Works with Turns and small Renovations on scopes and cost analysis
- Tracks escalations to reduce the number of days it takes to resolve
- Tracks vendor and resident surveys to the maintain 3 stars or better rating
- Must keep a greater than 80% employee retention rate
Requirements
- Must have excellent customer service, verbal and written communication skills
- 7+ years of experience with operations and maintenance in large multi-family, commercial or military housing; or experience with construction management, construction and repair; or equivalent work experience as a residential construction superintendent for either production or large-scale custom home building operation
- Must have a High School Diploma; College Degree is a plus.
- Must have high proficiency in computer software, including Microsoft Word, Excel and Outlook.
- Must have the ability to hire, train and motivate a highly effective team.
- Must have a rounded knowledge of building trades including plumbing, electric, gas systems, and construction and landscaping.
- Must have a proven track record of success in meeting with occupants
- Must be a team player, reliable and organized.
- Must be professional energetic and positive.
- Must have excellent verbal and written communication skills.
- Must have excellent leadership and motivational skills.
- Must have and use personal vehicle for travel (Auto Allowance will be included)
- Must have an operable iPhone (cell phone allowance included)
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