D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at
www.drhorton.com for more information.
Job ID: 2305846
D.R. Horton, Inc. is currently looking for an Manager Centralized Services-PM. The Shared Services Manager will be dedicated to creating a seamless experience for our customers and onsite team members. This position will help build upon leasing and system processes/procedures, addressing customer needs and supporting business priorities, including customer relations and our onsite team members.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Work closely with departments in order to understand internal processes, business parameters, and what makes a community perform. Use this information to continuously improve our sales strategy, customer service roadmap and prioritization while leading a culture of continuous improvement.
- Lead and manage the Customer Success Shared Services team that provides sales and administrative support for our communities
- Drive sales while creating a seamless customer experience and create stability through renewals
- Support the customer experience by designing and delivering programs and initiatives to improve engagement and guide community success
- Manage a communication plan insuring information is shared throughout the organization
- Drive operational practices to track performance of teams and individuals
- Work with the property operations team and community leasing teams to build an environment of collaboration and create a seamless experience for our guests, residents, and teams
- Work with our vendor partners to enhance relationships and maximize processes
- Maintain internal metrics and produce performance reports
- Address escalated resident issues with speed and urgency, orchestrating resources across the company as appropriate.
- Assist with vendor negotiations and budget process
- Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Supervisory Responsibilities
Directly manages two or more employees in the Operations Department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
Education and/or Experience
- High school diploma or general education degree (GED)
- Five (5) years related experience in leasing, training, or related field
- Ability to multi-task and prioritize in a very fast-paced, every growing environment
- Strong interpersonal skills with ability to influence others
- Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
- Proficiency with MS Office and email
Preferred Qualifications
- Bachelor’s degree from a four-year college or university preferred
- Bilingual a plus
Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success
We offer an excellent benefits package including:
- Medical, Vision and Dental
- 401(K)
- Employee Stock Purchase Plan
- Flex Spending Accounts
- Life Insurance
- Vacation, Sick, Personal Time and Company Holidays
Build YOUR future with D.R
Horton, America’s Builder
#WeBuildPeople2
us on social media @hortoncareers for an inside look at our company and connect with us on LinkedIn for up to date job listings!
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RECOMMENDED SKILLS
- Administration
- Business Process Improvement
- Customer Experience
- Customer Service
- Ethics
- Financial Management
