Compensation
$14 to $16.30 Hourly
Benefits Offered
Medical
Employment Type
Contractor
The Customer Service Rep — Field Services position provides administrative and customer service to clients in a high call volume environment. The CSR manages the day-to-day service dashboard, bids and work orders for the smooth functioning of service operations. This position reports directly to the Service Operations Manager
Essential Functions:
- Research maintenance charge backs to ensure they are legitimate and give approval to charge the resident’s account
- Monitor maintenance costs per home in order to assist in achieving our company goal
- Assist in connecting utilities for vacant homes so they can be turned quickly
- Manage the Service Technicians’ daily schedules; assignments
- Meet with and assist residents with resolving outstanding maintenance issues
- Follow up with residents to ensure their work orders are completed to their satisfaction and in a timely manner
- Communicate via the portal and phone with SMS daily to ensure the vendors are resolving the resident issues Respond to vendor questions, quotes and other inquiries with a 24-hour period Review bids for scope of work, proper documentation and pricing; Approve bids in SMS Assist (SMS) under $1000.00 Escalate resident complaints when needed
- Schedule in-house work orders directly with the resident
- Schedule move-out inspections with resident and assign to a field project manager
Document service requests from residents in the Service Maintenance Portal in a timely manner Work Environment
About Wheeler Staffing Partners:
WSP specializes in filling contract, contract-to-hire, direct hire, contingency, and executive positions with professional candidates. From our Executive Retained Search Teams, Direct Hire and Contract Staffing Professionals, and RPO Service offerings we create models to deliver a world-class service, with a sense of urgency and professionalism. Our connections — and our candidates — combined with a staff backed by over 20 years of experience, ensure that our clients are seeing the right candidates for their career openings.
WSP is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Company website: http://www.wheelersp.com
