Job Description
The Property Manager is responsible for leading and directing all community operations to provide optimal return to the investors. The Property Manager leads and motivates community staff associates to provide service to residents and maintain a high level of resident satisfaction. The Property Manager will provide leadership in factors directly contributing to the property operational performance such as: implementing cost control, revenue improvement programs, developing and following annual operating budgets, plus sales and marketing plans. The Property Manager is also responsible to guide site associates to improve communication and performance to ensure alignment with the Company’s vision and strategic initiatives in order to accomplish the staffing and operational objectives. MUST BE BILINGUAL (English & Spanish)
Job Responsibilities:
Financial
- Lead, direct and control all facets of the community to ensure quality services and a high degree of customer satisfaction by the company’s standards and policies, while working within budgetary guidelines.
- Achieve the highest possible net operating income through the implementation of cost control, customer satisfaction and revenue improvement programs.
- Execute an effective process on the timely receipt and reconciliation of rent collections and ensure landlord/tenant statutes are followed.
- Meet or exceed budgeted income, control expense and execute leasing goals to ensure profitability.
- Analyze operational information for impact on NOI, identify trends and recommend appropriate strategies and adjustments to Regional Manager.
- Review and analyze the community financial statement report each month. Develop, recommend and execute on performance adjustments.
- Prepare and administer the annual operating and capital budget
- Meet and support company key performance indicators and objectives to meet or exceed organizational expectation. (Listed below)
Personnel Supervision
- Lead, recruit, hire, train, develop site staff and provide performance feedback to all associates to ensure community performance and adequate staffing. Motivate associates through recognition programs, training and team building.
- Train all staff members on proper leasing techniques and resident service.
- Responsible to ensure that all staff members provide the highest level of service to residents.
- Conduct weekly staff meetings to keep them apprised of current issues and performance goals.
- Effectively show, lease, and move in prospective residents; implement methods to ensure sales associates achieve the highest standards through shopping reports.
- Utilize effective communication to gather consensus and obtain internal agreement of the Company’s goals and objectives. Communicate effectively with owners, residents, vendors and co-workers.
- Create staffing schedules and ensure they are consistent with the community needs.
- Ensure accurate adherence to labor standards and compliance as well as company practices on payroll, time records and requests for time off.
- Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.)
Administrative
- Obtain bids for all contract services and oversee routine capital projects.
- Be responsive and receptive to owner’s goals, needs and objectives.
- Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.
- Confirm all leases and corresponding paperwork are completed and input.to software system accurately and on a timely basis.
- Ensure current resident files are properly maintained.
- Ensure all administrative paperwork is accurate, complete and submitted on a timely basis.
- Lead emergency team for community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.)
Maintenance
- Conduct daily property inspections to ensure that the physical aspects of the community will meet or exceed established standards regarding the grounds, curb appeal, market ready units, risk management/safety requirements, models, cleanliness, and general appearance. Prepare to implement corrective measures as necessary.
- Ensure that an adequate number of units are market ready. (See KPI’s below).
- Ensure that all service requests are recorded and communicated appropriately to maintenance.
Marketing/Leasing
- Responsible to review and evaluate market conditions to determine unit prices in accordance with the market and budgeted goals.
- Shop competitors in person monthly and every quarter with your Regional Manager. Maintain effective product knowledge and community and effective competitive communities and ensure sales associates develop similar knowledge.
- Evaluate and recommend changes on rent/pricing strategies and ensure websites and marketing materials are accurate and updated.
- Direct efforts to implement and execute sales and marketing plans that maximize income and occupancy.
- Adhere to established screening rental criteria standards for screening applicants for residency.
Resident Retention
- Participate in resident planned activities for maximum customer satisfaction.
- Ensure timely communication and follow up for all resident concerns, renewals and service requests.
- Responsible assist and ensure to address and resolve concerns or complaints promptly and appropriately, staff performance standards, relations with supervisors and coworkers.
- Promote and teach a safe work practices among staff to ensure safety practices are implemented and followed.
- Implement resident retention programs, customer satisfaction and effective lease renewal programs.
Safety
- Learn and ensure compliance with all company, local, state and federal safety rules.
- Ensure that unsafe conditions are corrected in a timely manner.
- Direct staff to follow a “safety first” principle.
Key Performance Indicators
- Occupancy = 95% or above
- Net Leased = 93% or above. The definition: All unleased units, this includes move out notices not leased. If notice is prelease or vacant leased, this number improves. Get another notice or cancel, this number declines.
- Leases per day= Properties 95% or above 1 lease per day as a minimum standard. Properties 94.9% or below 2 per day as a minimum standard.[1]
- Renewal retention per month 50% as a minimum standard
- 60 days vacant – ZERO
- Market ready units = 50% ready at all times is the minimum standard.
- MTM % = Less than 3% of total leases expiring.
- # of days units are held = 5-7 days
- # of days to make ready a unit = 3-5 days
- Outstanding rent not collected for the month = less than 1% of Net Rent Income
- These KPI’s will be subject to change and revision as the market conditions change.
Essential Job Qualifications
- College degree preferred.
- Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
- Position prefers 3 years experience in on-site property management; 1 as property manager. Must have background in supervision and successful track record of accomplishments. Will consider 3 years supervisory experience in a customer service related business with appropriate certification(s).
- Full time hours- salaried position. Must be available on, evenings, weekends for staffing needs and emergencies.
- Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.
- Effectively convey ideas, images and goals to a diverse group of personalities.
- Must possess a positive attitude and the ability to smile under all circumstances.
- Achieve Fair Housing certification prior to interaction with prospects or residents.
- Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook as well as community software applications.
- Knowledge of OSHA laws and regulations.
- Participate in training in order to comply with new or existing laws.
- Present self in a neat, clean and professional manner at all times throughout the workday and/or whenever present at the community.
- Comply with expectations as demonstrated in the Employee Handbook.
Job Types: Full-time, Commission
Experience:
- property management: 3 years (Preferred)
Location:
- Saint Petersburg, FL (Preferred)
Language:
- Spanish (Required)
Work authorization:
- United States (Required)
Commission Only:
- No
Additional Compensation:
- Commission
- Bonuses
Work Location:
- One location
