Job Summary
Responsible for assisting the Regional Manager in maintaining the physical asset and maximizing the financial returns from that asset in accordance with the owner’s objectives. Directs and coordinates activities involving office staff engaged in showing prospective residents apartments and explaining occupancy terms, renting or leasing apartments, collecting security deposits as required, and completing leasing forms outlining conditions and terms of occupancy while performing the duties below.
Essential Duties and Responsibilities
The activities listed below are not all inclusive; however, they are indicative of the type of activities normally performed by the Property Manager. Other duties may be assigned.
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- Assists Regional Manager and supervisors with special projects and administrative tasks.
- Ensures staff compliance with company policies and procedures.
- Initiates preparation of weekly and monthly reports, regular market surveys, and advertising and marketing programs.
- Reviews and approves all rental applications and lease forms for accuracy and compliance with resident policy.
- Makes recommendations to improve marketing and leasing programs.
- Must confirm all market ready apartments are updated in property computer program.
- Possess full knowledge of the surrounding real estate market and the position the community plays in the market.
- Responsible for all property cash management functions consisting of accounts receivable, accounts payable, and cash receipts(including rent collections and daily deposits).
- Responsible for maintaining an accurate inventory of tangible assets and assists in preparation of annual budget.
- Analyzes budget variances and submits written findings to Regional Manager along with monthly owner reports.
- Analyzes weekly activity and submits Monday report to Regional Property Manager by 10am Monday morning.
- Insures all property reports are completed and submitted in a timely manner.
- Implements rent collection programs in legal compliance.
- Maintains good relations with residents through quality customer service and consistent application of company policies and regulations.
- Keeps documentation of all resident correspondence in resident files and communicates and documents any property or resident related problem and suggested resolution to the Regional Manager.
- Handles property emergencies.
- Supervises property associates, to include work schedules.
- Supervises work performed by contractors, possibly second level approval required.
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- Real Estate license may be required in some states.
- Experience in preparing budgets and staff management is desirable.
- Excellent people skills.
- Must be a strong team player with good communication skills and ability to solve problems, manage time, and set priorities.
- Excellent written and verbal communication skills providing for effective communication with residents, employees, peers, vendors, owners, etc. and to assist in efficient operations.
- Bi-lingual abilities (written and verbal) may be required based on specific needs of property.
- Computer software experience to include MS Word, MS Excel, MS Outlook, YARDI®, or other property management software.
- Basic understanding of Landlord/Tenant laws and application, familiarity with NAA Lease and Addendums, Fair Housing/ADA regulations and application, OSHA & EPA requirements for property management industry.
Education Required/Preferred
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- 4 year degree from College or University preferred.
- Three to five years related experience as an on-site Assistant Manager.
- ARM, CAM, or RAM certification preferred.
Supervisory Responsibility
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- Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Physical Demands
The work is not physically demanding. Typically, the associate may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of moderate items such as papers, boxes, event items, collateral, books, small parts; driving an automobile, etc. No special physical demands are required to perform the work.
Working Conditions
An average of 50% of typical work day is spent at desk handling paperwork, computer transactions, correspondence, and employee or resident meetings. Remainder of job requires constant physical inspections and leasing demonstrations of property required, walking up/down stairs and covering multi-terrain landscape of property. Outdoor weather conditions will vary and affect duties. Local travel to bank, purchase office supplies, etc. requires operable personal vehicle and valid driver’s license. Out of state travel may be occasionally required.
The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, or commercial vehicles.
The work area is adequately lighted, heated, and ventilated, except when working on items outside of the office environment.
The work environment and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
