Job Snapshot
Job Description
Overview:
As the Property Manager you will use your leadership skills to achieve the highest possible net operating income. You will be responsible for implementing effective cost control and revenue improvement programs. Sharing your skills, you will provide training, motivation and supervision to all staff and ensure group training sessions are conducted as needed. In addition, you will maintain your product knowledge by educating yourself about our competition and knowing the demographics of your property’s market area.
Responsibilities:
- Manage a high quality large on-site staff through implementation of effective recruitment, training, motivation and development programs
- Direct efforts to ensure all purchasing guidelines are followed including timely entry of invoices
- Enforce resident retention and service request follow-up programs
- Implement and monitor effective lease renewal programs
- Monitor an effective preventative maintenance program to monitor service request turnaround and ensure the responsiveness of the maintenance staff
- Ensure that an adequate number of units are market ready
- Promote and teach safe work practices among on-site staff and ensure all safety programs are implemented and followed
- Maintain an excellent customer service relationship
- Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge
- Direct efforts to implement sales and marketing plans, which effectively maximize rental income and results in high occupancy
- Effectively show, lease, and move in prospective residents
- Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs
- Establish and implement leasing goals, while monitoring an effective lease expiration program
- Evaluate and recommend changes on rent/pricing strategies, and ensure websites and printed material are accurate and updated
- Analyze operational information for impact on NOI, identify trends and recommend appropriate strategies and adjustments
- Maximize rental income while minimizing expenses through effective planning and control
- Develop yearly operating budgets/forecasts and sales/marketing plans. Accurately prepare and convey all operational and financial data to the District Manager in a timely manner. Be responsive and receptive to owners’ needs, goals, and objectives
- Effectively monitor all income, including delinquencies
- Monitor the timely receipt and reconciliation of rent collections and ensure landlord/resident statutes are followed
- Analyze and evaluate monthly and/or quarterly financial statements. Write clear and concise owner’s reports to substantiate the analysis
- Participate in company training classes and meetings as required
- Communicate effectively with staff members and personnel management standards
- Communicate effectively with associates to ensure cooperation between departments and communities
- Ensure written communication to residents is professional and timely
- Communicate effectively with owners, residents, and on-site associates
- Conduct productive meetings, manages resident expectations, keeps other informed about property issues; adapts to respond to changing priorities
- Effectively perform and document appropriate associate evaluations including, but not limited to, performance reviews and corrective action reviews, and termination paperwork
- Prepare and ensure staffing schedules are consistent with community needs
- Provide training and motivation to leasing staff and ensure group training sessions are conducted as needed
- Assist and ensure all customer complaints are handled promptly and appropriately
- Ensure timely completion of all salary, bonus, and compensation paperwork, in addition to adherence to company standards for payroll and overtime calculations
- Ensure that accurate submission of all corporate reporting lease and bond paperwork is accomplished timely and includes approvals as required
- Effectively understand and operate the company’s various software programs and ensure staff is properly trained in the respective programs for their positions
- Ensure that all physical aspects of the property are at all times fully functional and maintained in an attractive condition
- Adhere to established company standards for screening applicants for residency
- Adhere to Element National Management Operating Procedures
- Other tasks or duties as assigned by supervisor
Job Requirements
Education
A high school education or equivalent is required. A college degree is suggested, but not required. The position requires the ability to read and write English fluently, the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on-site resident management software functions.
Professional Experience
A minimum of five years experience in residential property management is required. Successful candidate must poses previous experience in managing 500+ units or greater.
Attendance/Travel
The position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to the property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested. The position requires the ability to serve on-call, as scheduled or as necessary. Travel may be required at times to attend various company gatherings either in the general vicinity of the associates home property, or in another state.
Licenses/Certifications
A valid driver’s license and current automobile insurance is required. Position requires individuals to furnish their own vehicle to fulfill all of the job’s functions. Successful candidate must be able to pass pre-employment drug/background testing.
Skills
The position requires excellent skills in the management and motivation of people and the ability to communicate effectively with residents, prospects, and vendors. In addition, the position requires, but is not limited to, the following:
- Excellent communication skills
- Strong administrative and organizational skills
- Strong time management skills and the ability to prioritize wisely
- Strong customer service orientation
- Good understanding of sales and marketing concepts and the ability to develop, implement, and evaluate marketing plans
- Knowledge of on-site maintenance requirements including dealing with vendors and contractors
- Ability to close a sale
Computer Skills
- Ability to operate and understand personal computer functions and company utilized software packages (e-Site)
- Minimum of basic knowledge of computers
- Ability to use Outlook
- Intermediate knowledge of MS Word and Excel
- Minimum of basic Internet knowledge
Learning and Development
Maintain a commitment to ongoing professional development and career growth.
Career Apparel
Associate must wear career apparel based on defined company standards.
