Under the direction of the Regional Property Manager, the Community Manager is responsible for ensuring excellent customer service in the daily management, coordinating all aspects of apartment community operations, maximizing cash flow while preserving assets, achieving budgeted NOI, providing a quality living environment for residents, and establishing a positive working environment for property team members. The Community Manager duties vary depending on the size of the community and the number of staff to which responsibilities might be delegated. Essential Functions Statement(s): Financial • Oversee all financial performance of the property and work towards achieving budgeted NOI • Maximize cash flow at the property by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent • Ensure all Yardi data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P Invoices, statements of disposition, monthly closing procedures, and late fees Essential Functions Statement(s): Financial • Oversee all financial performance of the property and work towards achieving budgeted NOI • Maximize cash flow at the property by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent • Ensure all Yardi data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P Invoices, statements of disposition, monthly closing procedures, and late fees • Develop cost saving strategies in an effort to reduce budgeted expenses • Create annual operating budget and business plan with Accounting team and Regional Property Manager • Review financial statements in a timely fashion, working closely with the property accounting team members • Prepare variance report on a monthly basis • Analyze income, expenses, traffic, lease expirations, market rents, delinquency financial statements, and make recommendations as needed • Recommend and oversee all capital improvements, deferred maintenance and upgrade programs • Review and analyze all bid summaries for purchase of goods and services, monitor the vendors work, and guarantee accurate invoicing • Ensure that all contracted services and materials are accounted for and that the work has been performed properly prior to the release of payment • Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline • Serve as property representative in court proceedings under direction of legal counsel, understanding all property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing and unlawful detainer/eviction actions • Properly manage and utilize property management support software such as Yield Star, Level One, and Lead2Lease Marketing • Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared • Monitor direction of rental activity and all on-site sales, marketing outreach, and advertising plans • Maintain on-going, in-depth knowledge of associated market, market rents and demographics to give a competitive edge • Evaluate and make recommendations for rental pricing • Monitor daily move-in/move-out property status reports and manage the monthly renewal process • Verify weekly traffic sources, following up on prospect status and closing ratio numbers and implement programs and team development plans to improve results • Ensure all residents are on the correct Blue Moon lease agreement that is up to date with all of the correct terms and conditions. • Monitor compliance with Fair Housing regulationsand other laws as they relate to property specific guidelines and occupancy standards • Maintain passing e-shop, phone shop, and physical shop scores Customer Service • Complete a daily inspection of the property and market-ready units • Monitor and direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are met • Supervise safety and risk management functions including coordinating monthly safety meetings • Review resident retention programs, in an effort to continue to meet residents needs and improve retention • Provide excellent customer service and display courteous and professional attitude toward all customers • Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends Personnel Development • Recruit and select team members by understanding and adhering to NRP’s selection process policies, procedures and core values • Train, coach, and mentor team members, working with the training department as well as providing on-going feedback • Create a team environment by holding weekly team meetings, establishing realistic goals, and fostering open communication • Generate employee schedules in e-time and audit missed punches • Provide ongoing feedback to team members • Provide recommendations for compensation adjustments, promotions, and terminations • Perform other duties as required SKILLS & ABILITIES Education: High School Diploma or equivalent, Bachelor’s degree or CPM highly preferred Experience: 5+ years property management experience; one year supervisory experience; working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations and other laws as they relate to property specific guidelines and occupancy standards Technical Skills: Strong computer skills, especially in the Microsoft Office Suite, experience in Yardi preferred, experience in Yield Star, Level One, and Lead2Lease preferred Other Requirements: Valid Driver’s License
