Job Summary:
Property Managers are responsible for maintaining our communities to a market ready standard, ensuring high level of service at all times. Property Managers are also responsible for building and motiving high performing teams to maximize the performance of the property.
ESSENTIAL FUNCTIONS:
- Operations. Ensuring the smooth running of our community in a fast-paced environment. Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
- Customer service. Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation and profitability. Complete lease/renewal paperwork to ensure completion to completion to company standards.
- Track and evaluate advertising, and all client traffic.
- People development. Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance and management personnel, in order to maximize their engagement and minimize turnover.
- Marketing; driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs.
- Leading by example. Instilling, maintaining and modeling the Pinnacle mission to be the best national management company.
- Supervise day-to-day operations of entire on-site team, ensuring that all Pinnacle policies and procedures are being followed.
- Maintain effective on-site staff through interviewing, hiring, and coaching team as necessary.
- Maintain residents’ files in accordance with company’s standards.
- Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
- Manage and maintain all aspects of overall community budget and finances.
- Work with leasing staff to ensure that leasing/marketing goals are being met.
- Maintain positive relations with all community vendors, prospects, residents and team members.
Perform any other related duties as required or assigned.
SKILLS AND ABILITY: - Effective communication and customer service skills
- Computer literate, including Microsoft Office Suite and internet navigation skills.
- General office, bookkeeping and sales skills
- Excellent oral and written communication skills
EDUCATION/EXPERIENCE: - High school diploma or equivalent required, Bachelor’s degree preferred
- 3 years of on-site property management experience
- Experience in supervisory role and managing staff
- Financials experience/experience writing and maintaining budgets
- Proficient in Yardi property management software or other similar property management software
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS: - Real Estate license as required by state regulations
SUPERVISORY RESPONSIBILITIES: - Oversee all staff operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
- Supervise day-to-day operations of entire on-site team, ensuring that all Pinnacle policies and procedures are being followed.
- Work with leasing staff to ensure that leasing/marketing goals are being met.
- Determine leasing opportunities of leasing staff and work on goal setting; improving the performance of each staff member.
- Perform any other related duties as required or assigned.
PHYSICAL DEMANDS:
(The physical demands characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions). - Ability to walk and stand for extended periods of time.
- Work a varying schedule to meet the needs of the property.
- Minimal lifting up to 15lbs.
WORKING CONDITIONS:
(The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).
General office environment; May be exposed to external climatic environments to complete job duties.
TRAVEL REQUIREMENTS:
Minimum travel to attend training sessions, or to facilitate market research activities.
Recommended skills
Scheduling, Management Leasing, (Contract Law) Property Management, Evictions Sales
