Job details
Job Type Full-time
Full Job Description
About Mynd:
Mynd is a full-stack tech-enabled real estate management company serving an $85B+ market. In addition to property management, Mynd helps both retail and institutional investors with buying and selling, financing, insurance, and more. Leveraging its proprietary technology and real time data, Mynd enables efficient operations at scale and has rapidly expanded into 24 markets.
Mynd is the first proptech company of its kind to combine technology and expert teams to deliver best-in-class services for investors. Mynd has a mission to create happy homes and healthy investments and was recently named the #1 fastest-growing private company in the Bay Area by the San Francisco Business Times in 2020.
On June 1, 2021, Mynd announced a deal with Invesco Real Estate that will propel Mynd to be one of the largest buyers of SFR homes in the country. Invesco Real Estate, a global real estate investment manager, is investing capital into the Mynd business, as well as partnering with Mynd as an institutional investor with a capital commitment of up to $5 billion dollars across multiple strategies to acquire 20,000 homes.
About the Role:
The role of the Portfolio Manager is to provide excellent service to our most valued clients, our owners. You will run a single-family and multi-family rental homes portfolio throughout Mynd-defined geographic footprints and be the primary point of contact for our owners. You are responsible for oversight of all phases of property management in your area, including leasing, turns, resident relations, repairs & maintenance, and owner communications to ensure the owner’s asset is performing. You will have critical touch-points with our owners to help expand their investments through our Investor Services team.
Mynd’s unique approach to ‘team property management’ provides the Portfolio Manager with a wealth of centralized resources to help them execute all phases of management for their portfolio. Between these resources and their own area staff, the successful Portfolio Manager must know how to efficiently and effectively lead a team of people while consistently solving the myriad of escalations that arise during day-to-day operations.
You should love both real estate and technology and want to use your property management skills to build a truly next-generation property management company.
Location: Tampa or Orlando, FL
Responsibilities:
- Provide exceptional customer service at all times to owners, prospects, and residents
- Lead a portfolio inclusive of both single-family residential homes and small multi-family buildings (2 – 50 units) to meet company objectives and metrics
- Systematically assess, organize, schedule, and execute tasks by leveraging proprietary technology and our central teams
- Work closely with the Resident Services, Property Services, and Leasing Services team to ensure all aspects of the portfolio are successfully managed and performing
- Identify and take on escalated challenges
- Create trust with owner clients and provide high-level asset management
- Ability to discuss and cross-sell Mynd real estate products
- Enthusiastically participate in innovation by testing software, processes, and organizational changes and providing feedback
- You may oversee Onsite Managers, who live on the premise of any property with sixteen or more apartments and perform various tasks at the property
Qualifications:
- Excellent communication skills both written and verbal communications
- Strong customer service skills with a focus on developing and cultivating relationships with new and existing clients (owners, investors, residents, vendors, and more)
- Comfortable with fast-paced growth, ambiguity, and change
- Associates degree in Business or related field, or equivalent combination of education and experience required; Bachelor’s Degree preferred
- At least one year of experience in office administration, account management, or other customer service role requiring strong organizational skills
- Tech-savvy and familiar with industry property management software (Yardi, MRI, AppFolio, Onesite and/or Propertyware), Google Applications, Microsoft Office Applications, and Mobile Applications
- Experience in Property Management, preferably in fee management for small buildings, a plus
- Positive, can-do attitude with a dedication to excellence and achieving goals.
- Can work effectively solo and as a member of various teams and committees.
- Flexible schedule with the ability to work evenings and weekends, as needed
- A minimum of one year experience managing people, a plus
Travel:
- Must be able to travel within the assigned area a minimum of 10% of the time
- Valid drivers license and a reliable source of transportation
Any offer of employment is conditioned upon the successful completion of a background investigation.
Covid-19:
Mynd is closely following the 2019 Novel Coronavirus Disease (COVID-19) and implementing processes that promote the safety of our employees, candidates, owners, residents and communities. The health and safety of our employees and contractors around the world continues to be our top priority as we face the challenges associated with COVID-19. Leaders across Mynd meet regularly to consider the evolving situation and are doing all we can to keep our teams healthy.
At Mynd, we encourage all of our team members to:
- Be Myndful
- Always Be Entrepreneurial
- Earn Trust
- Play Team First
- Be an ‘A’ Player
- Think Like An Investor
Diversity:
As part of our dedication to diversity, Mynd is an Equal Opportunity Employer. Individuals seeking employment at Mynd are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.
Job Type: Full-time
