Overview
Job ID 2019-7057
The Property Manager is the CEO of the business. As Property Manager at Peak Campus you will lead, motivate, and mentor your team to provide a world-class living experience. As the onsite leader and decision maker, you will be responsible for successfully driving occupancy, NOI, hiring, and staff development.
Responsibilities
Personnel Management:
- Manage high quality on-site staff through implementation of effective recruitment, training, coaching and development programs
- Effectively perform and document appropriate employee evaluations including, but not limited to, performance reviews and corrective action reviews, and termination paperwork
- Direct entire Turn process per Company policies and procedures
Strategic Leasing Management:
- Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge
- Effectively show, lease, and move in prospective residents
- Direct efforts to implement sales and marketing plans, which effectively maximize rental income and budgeted occupancy
Financial Management:
- Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs; identify trends and recommend appropriate strategies and adjustments
- Develop yearly operating budgets/forecasts. Accurately prepare and convey all operational and financial data to the Regional Manager in a timely manner. Be responsive and receptive to owners’ needs, goals, and objectives
- Monitor the timely receipt and reconciliation of rent collections and ensure landlord/resident statutes are followed
Customer Service:
- Manage an excellent customer service program by adhering to the Peak Simply Service Standards
- Manage resident retention and service request follow-up programs
- Monitor service request turnaround and ensure the responsiveness of the maintenance staff
Administration & Risk Management:
- Accurately complete required reports as outlined in the Peak policies and procedures as well as additional reports requested by owner and/or supervisor(s)
- Perform apartment inspections monthly as well as prior to move in and at move out.
- Manage property risk effectively by communicating incidents and potential liabilities
- Perform other duties as assigned by supervisor
Qualifications
- A burning passion for the student housing industry
- A can-do attitude with the tenacity to get the job done, no matter what
- High school diploma or equivalent is required
- A college degree or extensive experience in multi-family property management required
- A minimum of two years multi-family and/or off campus student housing management experience highly preferred
- Proven ability to perform in all areas of Property Management
- Ability to understand and perform all on-site software functions (Onesite & MRI experience a plus)
- Travel may be required as necessary to attend training and other company functions.
