JOB SUMMARY
The Property Manager (PM) is fully accountable for all property operations. Leadership ability is a must, as the PM is the leader of the site team. The purpose of the PM is to effectively manage and coordinate activities and available resources in order to accomplish property, owner, company objectives. These objectives will include maximizing occupancy and income levels, increasing property values, minimizing property operation expenses while maintaining a quality product. In addition, the PM will train the Assistant Manager to assume all duties of the PM in the event of the PM’s absence.
Essential Duties and Responsibilities:
Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, OSHA, EPA and all other Federal, State and Local laws pertaining to Multi-Family Housing.
Fully implement and enforce all policies and procedures as outlined in the RR Policy and Procedures Manuals.
The PM will assist in budget preparation as well as maintaining expenses within the budget guidelines. Ensure that all rents are collected and posted and deposited on a daily basis. Perform and schedule all evictions, utility cut offs and enforce adherence to all lease rules and regulations by all residents.
Assure that all vendors are on the approved vendor list and complete the vendor packet. Vendor work schedules, billing and accounts payable are timely and accurate.
Hire, train, motivate and supervise all on-site staff in order to achieve operational goals assigned to the property. This will includes team building, training, annual reviews and corrective actions.
Consistently review all leasing performance and paperwork.
Approval of time sheets and overtime for all staff including entering bonus and commissions by payroll deadlines. Maintain a punch acception log for modified timecard punches.
The Manager is responsible for office operations, quality curb appeal, office and model cleanliness. Must promote adherence to the RR mission, vision and values. It is the responsibility of the manager to fill in for Leasing or the APM performing those duties should the need arise.
Conduct market surveys as required and create, implement marketing plans for ongoing success and high occupancy of the property.
Provide high level of customer service at all times to residents, resulting in decreased turnover and high resident retention. Oversee lease renewal program for maximum retention.
Must maintain all records in a complete and organized manner and in full compliance with outside regulatory boards which may be applicable (EEOC, OSHA, EPA, HUD, etc.).
Initiate and implement all policies and procedures while maintaining excellent staff and resident communication. The PM must walk all rent readies as well as the property on a regular basis ensuring that it is well maintained. During these inspections all liability and/or deficiencies should be reported to to the Maintenance Supervisor and Regional Manager.
Review and approve all leasing application files; enforce property qualifying criteria in a fair and consistent manner for all leasing applicants.
Oversee all accounting transactions.
The PM shall be responsible to respond to all emergency situations, preparing all necessary reporting and notifying the Regional Manager.
Assist with any other duties as specifically requested by the Regional Manager and/or Sr. Management.
Flexibility with scheduling and property coverage as required by the Regional Manager.
Maintain weekly PO exception report in share drive.
Reviews preclose and accounting month end prior to submitting to Regional Manager.
Walk all notice to vacate units with Maintenance Supervisor, if applicable.
Perform weekly reports and re-caps to Regional.
Customer Service Responsibilities:
Communicates clearly to residents.
Responds to resident requests and concerns in a timely, professional manner.
Reads and/or listens to resident requests/complaints in a calm, respectful, and open manner.
Maintains a complete clean and neat uniform. Personal appearance must be clean and neat at all times, according to RPM policy.
Demonstrates customer service skills by treating residents, coworkers, supervisors, and vendors with respect, answering questions in a calm and open manner from coworkers and residents. Responds sensitively to concerns/complaints and exhibits a sense of urgency.
Attend and assist in resident activities and functions after hours as needed.
Maintaining vendor relationships.
Leadership Responsibilities:
Manages all on-site employees.
Motivates the office and maintenance staff and gives consistent verbal and written feedback.
Trains and develops subordinates (provides on-the-job training and schedules company training).
Assists in managing the client/owner relationship by meeting with owners, conducting property tours, providing updates and information about the property performance, and responding to owner requests as needed. Conduct weekly team meetings with staff.
The Property Manager plans and carries out the successive steps of regular duties and handles problems and deviations in the work assignment in accordance with objectives, policies, previous training, or company practices.
Company Responsibilities:
Assists the Assistant Manager and leasing staff with other tasks as required.
Comply with RADCO Residential policies.
Embraces and executes the vision, mission, and beliefs of the Company.
Is punctual and present at work when scheduled.
Flexible with the work schedule, including availability to work weekends, evenings, and/or holidays.
EDUCATION AND EXPERIENCE REQUIRED:
Excellent written and verbal communication skills providing for effective communication with residents, employees, peers, vendors, owners, etc. and to assist in efficient operations.
Bi-lingual abilities (written and verbal) may be required based on specific needs of property.
Computer software experience to include MS Word, MS Excel, MS Outlook, YARDI®, and RealPage.
Basic understanding of Landlord/Tenant laws and application, familiarity with GAA Lease and Addendums, Fair Housing/ADA regulations and application, OSHA & EPA requirements for property management industry.
High school degree required, college degree preferred.
Four years prior experience in property management or in a related industry preferred with a minimum of two years in a supervisory role.
License(s) or Certification(s) Preferred:
Valid driver’s license and current automobile insurance is required.
CAM®, ARM® designation preferred. May be required to become certified within six months of employment.
Ability to earn future designations as required by Industry standards.
Physical Demands and Work environment:
An average of 50% of typical work day is spent at desk handling paperwork, computer transactions, correspondence, and employee or resident meetings. Remainder of job requires constant physical inspections and leasing demonstrations of property required, walking up/down stairs and covering multi-terrain landscape of property. Outdoor weather conditions will vary and affect duties. Local travel to bank, purchase office supplies, etc. requires operable personal vehicle and valid driver’s license. Out of state travel may be occasionally required.
