Job details
Job Type Full-time
Full Job Description
RADCO Residential is seeking a Property Manager to join our incredibly talented team. The Property Manager is the community’s business leader and oversees all property operations. This is a leadership role and requires someone with a strong sense of business and financial acumen. As the Property Manager, you will effectively manage and coordinate all community activities and resources to accomplish property, owner, and company objectives. These objectives will include maximizing occupancy and income levels, growing property values, minimizing property operation expenses while maintaining a quality product.
The Property Manager reports directly to the Regional Manager. This person is a leader, a team-builder, and knows how to encourage, empower, and hold others accountable. This person is an effective communicator, empathetic problem solver, an adaptive multi-tasker, and someone who can drill down to the details while seeing the big picture. Are you up for the challenge?
Responsibilities:
- Hire, train, motivate and supervise all on-site team members to achieve operational goals.
- Assist in budget preparation and manage expenses to align with property goals.
- Ensure that all rents are collected, posted and deposited as needed.
- Perform and schedule all evictions and carry out adherence to all lease rules and regulations.
- Ensure that all vendors are on the approved vendor list and complete the vendor packet, and confirm vendor work schedules, billing and accounts payable are timely and accurate.
- Responsible for office operations, quality curb appeal, and community cleanliness.
- Maintain all records in a complete and organized manner and in full compliance with outside regulatory boards which may be applicable (EEOC, OSHA, EPA, HUD, etc.).
- Initiate and implement all policies and procedures while maintaining staff and resident communication.
- Partner with Maintenance Supervisor to ensure all maintenance related activities and initiatives are in alignment with property goals.
- Regularly walk the community and report all liability and/or deficiencies to the Maintenance Supervisor and/or Regional Manager.
Customer Service Responsibilities:
- Promote resident satisfaction and retention by responding to concerns, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
- Communicate clearly and professionally with residents, prospects, clients, vendors, and team members both verbally and in writing.
- Respond sensitively to resident questions and/or concerns, exhibit sense of urgency, and de-escalate upset customers
- Attend and assist in resident activities and functions after hours as needed.
- Maintain all vendor relationships with utmost professionalism.
Leadership Responsibilities:
- Train, empower, and motivate the office and maintenance team through team building activities, 1 on 1 meetings, continuous support and training, providing feedback, etc.
- Address performance concerns promptly and issue written Corrective Actions and/or Performance Improvement Plans (PIP) as needed.
- Assist in managing the client/owner relationship by meeting with owners, conducting property tours, providing updates and information about the property performance, and responding to Regional Managers regarding owner requests as needed.
Qualifications:
- Strong financial acumen and ability to read, interpret, and update financial reports and statements
- Excellent interpersonal skills providing for effective verbal and written communication with residents, team members, peers, vendors, owners, etc.
- Ability to de-escalate and respond sensitively to customer service-related concerns
- Strong leadership skills and ability to effectively delegate and manage a team.
- Bi-lingual abilities (written and verbal) may be required based on specific needs of property
- Proficient in Microsoft Word, Excel and Outlook
- YARDI® experience is preferred but not required
- Proficient in Landlord/Tenant laws and application, familiarity with GAA Lease and Addendums, Federal, State and local Fair Housing/ADA regulations and application, OSHA & EPA requirements for property management industry
Education, Experience, License(s) or Certification(s) Requirements:
- 3+ years of experience in property management or in a related industry
- Minimum of 1-5 years of experience in a Property Manager role
- College degree is preferred, but not required
- Valid driver’s license and current automobile insurance is required.
- Position requires individuals to furnish their own reliable transportation to fulfill the job’s functions.
- CAM® or ARM® designation is preferred, but not required.
Physical Requirements:
- Sedentary work typically in an office or outdoor environment.
- Lifting and carrying up to 25 pounds is occasionally required.
- Walking, talking, hearing, and seeing with close visual acuity are frequently required.
- The position is not substantially exposed to adverse environmental conditions.
- Walking and driving a golf cart on the property may be required.
- Driving to client and/or corporate locations is sometimes required.
Benefits & Perks:
- 100% of the employee-portion for medical, dental, life and AD&D Insurance
- Voluntary vision, short-term and long-term disability, FSA, HSA, supplemental life, critical illness, hospital indemnity, accident, pet, and legal insurance policies
- 401(k) retirement plan with 100% employer match up to 6% of Gross Pay
- Access to telemedicine and a robust Employee Assistance Program (EAP)
- Comprehensive wellness program – THRIVE
- Accrued Paid Time Off (PTO) immediately upon hire
- Paid holidays, including one paid Floating Holiday per calendar year
- Learning & Development program aligned with your personal and professional goals
- Employee housing discount
- Paid Maternity & Parental Leave
- Internal financial assistance program – RADCO Cares, Inc.
- Team building events & Volunteer Time Off (VTO) opportunities
- Tuition Reimbursement Program
- Bi-Annual Pay-for-Performance Bonuses
- Leasing & Renewal Bonuses
Job Type: Full-time
Work Location: Multiple Locations
