Our clients are looking for a dynamic Property Manager to oversee a Residential Community. The Property Manager is the leader of the on-site management team and is accountable for the overall financial performance of the property. In this role, the team member is responsible for the success of all property departments; leasing, marketing, accounting, administrative functions, and property maintenance, while ensuring the delivery of exemplary customer service.
ESSENTIAL FUNCTIONS: Leadership: Mentor members of the on-site team by overseeing the daily workflow of each department (leasing, administrative, and maintenance). Set department goals and monitor performance. Evaluate the effectiveness of each Team Member; design employee recognition programs and direct Team Member development for each department. Review completed Email/Telephone/In Person Mystery Shop Reports with the Leasing Manager, celebrate individuals and address opportunities for improvement. Lead the hiring efforts of all open positions and organize on-the-job training for new-hires. Attend on-going training to enhance leadership skills, as directed by the Regional Property Manager. Leasing and Marketing: Exceed the company standard on Email/Telephone/In Person Mystery Shop Reports.
Assist Leasing Team with overcoming objections of clients. Certify lease file audits are completed and inaccuracies are addressed promptly. Ensure required daily/weekly/monthly leasing reporting has been completed. Oversee the Resident Retention and Renewal Programs at the property. Understand and comply with state, federal, and/or local Fair Housing Laws. Shop competition to analyze current market standing and present rental rates/incentives recommendations to the Regional Property Manager. Create/oversee outreach marketing strategies. Stay abreast of advertising dollars and traffic sources, ensuring budgeted funds are being allocated wisely, and make budget adjustments accordingly. Ensure all online sources reflect accurate pricing and current incentives. Work with the Leasing Manager to create successful multi-channel marketing strategies and participate in the weekly/monthly events. Regulate the social media content created at the site level, confirming material upholds the Social Media Standards set by the Company.
Accounting and Administrative Functions: Process payables in a timely and accurate manner ensuring that expenses are within the approved budget and services rendered are deemed satisfactory. Certify all receivables are collected and processed in accordance to Company policy achieving delinquency and revenue goals. Ensure the distribution and accurate record keeping of resident communication, regarding late notices and lease violations. Guarantee the eviction processes are following Company policy and upholding state state laws. Certify move-out fees are charged and document accordingly, while complying with state laws and Company standards. Complete accounting month end reports and ensure daily/weekly accounting reports have been submitted.
Property Maintenance: Partner with the Service Manager to ensure Service Requests are being addressed in a timely manner, vacant units are being made ready per Company standards, vendors are performing adequately, and preventative Maintenance items are being completed. Work with Service Manager to maintain expenses within the budget. Walk the property frequently to confirm property curb appeal is at an acceptable level and identify any areas in need of maintenance. Ensure the property is complying with all applicable local, state, and national code requirements.
Customer Service: Approach all client and resident interactions with the desire to create a memorable experience. Resolve or deescalate client/resident concerns effectively, seek out Regional Property Manager as necessary. Create a Resident Experience Program that will encourage positive on-line reviews; train on-site team on criteria, evaluate on-line property reviews, and respond according to Company Standards. Intermingle with vendors, community members, and corporate employees in a professional manner.
REQUIREMENTS: At least three (3) years Property Manager experience. Above average computer literacy in Microsoft Office and savvy social media skills. A win-win attitude, keen listening skills, strong attention to detail, and the desire to contribute and lead a team to success. High School diploma required, college degree preferred.
