Make an impact by joining the ServiceSource team where our mission is serving individuals with disabilities. Explore new opportunities! ServiceSource is an organization of talented men and women who drive innovation, embrace change, and serve humanity.
Job Summary
Provides independence and support to individuals who are disabled and individuals that are in low income ranges with the acquisition of appropriate and affordable housing. Perform all clerical, administrative and secretarial responsibilities and tasks among staff in the Housing office and report to the Director. Performs essential COS Certified Occupancy Specialists & Maintenance Coordinator duties.
Primary Duties:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
These duties and responsibilities will be rated on the Annual Performance Review.
- Schedules maintenance requests. This includes answering maintenance calls, entering into software, prioritizing requests and scheduling maintenance team. Tracks all Maintenance invoices, including reconciliation to statements and entering invoices in accounting software. Pest control Scheduling/issues.
- Purchases all equipment (replacement reserve items) needed. Tracks all warranties, including manufacturing information per HUD guidelines. Develops and maintains a list of outside contractors to handle all types of repairs or maintenance issues.
- Prepares for REAC Inspections, HOME, NSP, SHIP audits. Performs inspections on properties being repaired/renovated. Meet with appropriate parties (Contractors, Consultants, Architects etc.)
- Provides assistance to prospective tenants including but not limited to inquiries, applications, waiting lists, screening, showing properties, leasing, IR, UT, MO, MI, all audit prep for compliance. Timely file HUD interim and annual re-certifications and all leases.
- Collects, posts, and deposits rents all attorney correspondence. (?) Pre-screens applicants, taking applications, processing applications, maintaining HFI wait list, completing move in and annual renewals, processing move-outs updating maintenance tenant schedule.
Additional Duties and Responsibilities
- Allocate available resources to enable successful task performance
- Oversee all filing systems, maintenance and residents to ensure filing systems are maintained and current
- Monitor procedures for record keeping
- Monitor security, integrity and confidentiality of data
- Implement procedural and policy changes to improve operational efficiency
- Prepare operational reports and schedules to ensure efficiency
- Co-ordinate schedules, appointments and bookings
- Monitor and maintain office supplies inventory
- Handle customer inquiries and complaints
- Report internal staff relations to the Housing Director
Qualifications: Education, Experience and Certification(s)
- Associate degree or up to 3 years of college or technical school, OR High School diploma with 5 years’ Housing Admin experience
- Knowledge and experience with Community Associations
- Possess valid driver’s license and vehicle
- Certified Occupancy Specialist certification
- Manager of Maintenance
- Fair Housing Specialist
- Advanced Certified Housing Specialist
Knowledge, Skills and Abilities
- Must be able to work with people internally and externally at all levels of an organization.
- Proficiency in Microsoft Office skills, with the ability to become familiar with corporate specific programs and software.
- Excellent oral/verbal communication skills
- Detail-oriented and able to carry out work with the highest levels of accuracy
Supervision Received
The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.
Safety & Health Responsibilities
ServiceSource is committed to providing and maintaining a safe, secure and healthy work environment for all employees, persons-served, volunteers and visitors. As part of this commitment, ServiceSource has developed safety, security and occupational health policies, practices, guides and standards. With this understanding, all employees are required to:
- Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws.
- Adhere to all corporate and local safety plans, policies, practices and standards.
- Be aware of and follow all safety rules of your work site.
- Report any unsafe conditions or accidents to your supervisor.
- Practice standard precautions (formerly universal precautions) always.
- Participate in mandatory or available safety training.
Physical Demands
While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions .
Work Environment
The noise level in the work environment is usually quiet.
What We Offer – Benefits for Employees May Include:
Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:
- Health coverage for you and your family through Medical, Dental, and Vision plans.
- Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
- A 403(b)-retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
- Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
- To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program and Tuition Assistance.
- A generous paid time off program in which the benefits increase based on your tenure with the company.
ServiceSource is committed to hiring and retaining a diverse workforce . We are an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. If accommodation is needed in the application process, arrangements can be made with the local regional office http://www.servicesource.org/contact-us .We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.
PAY TRANSPARENCY POLICY STATEMENT:
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
