| Westwinds Waterfront Resort
Scope: Manages the properties overall operation through maintaining established cost and quality standards, maximizing profits, developing and retaining employees and exceeding guest expectations. · Participates in the selection of front office personnel. · Trains, cross-trains, retrain all front office personnel. · Schedules the front office staff · Supervises workloads during shifts. · Evaluates the job performance of each front office employee. · Maintains working relationships and communicates with all Departments. · Verifies that accurate room status information is maintained and properly communicated. · Resolves guest related problems quickly, efficiently, and courteously. · Reviews and completes credit limit report · Works within the allotted budget for the front office · Enforces all cash handling and credit policies. · Develops goals and action plans for personal and professional growth · Performs 90-day and annual reviews · Inspires cooperation and teamwork · Conducts regularly scheduled meetings of front office personnel. · Upholds the hotels commitment to hospitality · Additional Duties · Assists in developing operating budgets · Sell potential guests both within the hotel and outside the hotel. · Works with department heads and employees directly and counsels employees when necessary. Establishes programs to improve employee morale and motivation. Delegates work responsibilities in order to best utilize all personnel · Prepares all reports in a timely basis. Analyzes and states strategies to improve overall operation of hotel and revenues. · Obtains current, competitive rate information · Maintains and monitors proper safety procedures are being used by all team members. · Serves as a role model for all team members by exhibiting a professional image. Qualifications Summary: · Preferably a minimum of 1 year of hotel front-desk supervisory experience, accounting procedures, and general administrative tasks · Must be able to favorably represent Hotel to the guest and the community.. · Must be able to communicate and listen attentively to supervisors and team members. · Must be able to stand and exert fast-paced mobility for periods of up to 8 hours in length. · Must be guest sensitive and possess a sense of urgency. · Must be able to multi-task and prioritize responsibilities. · Must be able to speak, read, write and understand the primary language of the work location. · Must be able to read and follow written instructions. · Must be able to lift pans, boxes, etc… up to 40lbs. · Must be team oriented and people friendly. Job Type: Full-time Salary: $35,000.00 to $45,000.00 /year Required experience:
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