P/T Information Support Assistant – Straz Center for the Performing Arts (Tampa)

The Straz Center for the Performing Arts is recruiting for the position of part-timeInformation Support Assistant (up to 24 hours per week). This position reports to the Manager of IT Infrastructure and Support.

• 17-Jan-2018 to 18-Mar-2018 (EST)
•  Tampa, FL, USA
•  12.00
•  Hourly
•  Part Time

Primary Responsibilities:

• Providing end users with guidance and support by taking ownership of various problems and resolutions.
• Assisting the Senior Director of Information Technology by performing a wide variety of confidential administrative, secretarial and clerical duties.
• Maintain project and departmental expenses for reporting and auditing purposes.
• Manage purchase requisitions, accounts payable submissions/research and payments/reconciliation with departmental needs.
• Contact vendors and merchants to provide operational services, coordinate service, and follow through on outstanding issues.
• Based on specifications; obtain and evaluate quotes for computing hardware, software, and supplies.
• Screen and route incoming calls and answers general inquiries.
• Coordinate and schedule meetings with internal and external contacts.
• Install, support, troubleshoot and repair various hardware and software including workstations, laptops, business applications, networking equipment, and peripheral components such as monitors, keyboards, printers, mice, and mobile devices.
• Utilize a help desk system to track, document issues and provide updates according to our internal service level agreements.
• Coordinates with other team members regarding status of assigned help desk tickets and escalate when unable to resolve a customer’s issue or request.

Minimum Qualifications (Knowledge, Skills, and Abilities):

• One (1) to-Two (2) years of direct work experience providing desktop support and/or administrative assistance.
• Troubleshooting ability for the various operating systems such as Windows 7/10.
• Working knowledge of Microsoft Office 365.

Education:

• High school diploma or equivalent.
• Higher education degree in the field of Information Technology preferred.
• Certifications such as A +, Network +, MCP, MCTS, Security + preferred.

Please visit our website at www.strazcenter.org to learn more about the Straz Center.

The David A. Straz, Jr. Center for the Performing Arts, Inc. is an Equal Opportunity Employer.

M/V/D/F encouraged to apply.