Description
We are looking for a Quality Control Administrator who will perform administrative and office support activities for supervisor and sales team. This position is responsible for listing support, reviewing and proofreading all listings, as well as uploading photographs of listings to MLS. Extensive software skills are required, as well as internet research abilities and strong communication skills. Excellent computer skills are essential in the position. The position works with different departments to create collateral for the agents.
Are you looking for a fun team oriented culture focused on quality and serving customer’s needs? We invite you to apply to become a part of our World; an award-winning family-owned company for over 70 years!
Why should you apply?
- Permanent full-time employment
- Weekend and holidays off
- Paid Holidays, personal time-off, and vacation!
- Great growth opportunities and on-the-job training programs!
- Competitive pay PLUS health benefits and matching 401K.
- Great company culture!
Education and Experience Qualifications
- High School Diploma/GED or equivalent will be evaluated for meeting qualifications of the position, degree in real estate, technology and/or management preferred.
- Two (2) or more year’s administrative experience or related fields.
- Customer Service and service recovery skills.
- Five years of experience involving Real Estate and MLS Listing.
- Must possess a Valid Florida Driver’s License with acceptable driving history.
Knowledge, Skills, and Abilities Qualifications
- Must show professional personal presentation, customer service orientation, discretion and appearance.
- Must have attention to detail, be well organized, have the ability to multi-task, prioritize and plan to accomplish task.
- Work effective in a team setting and be able to efficiently to meet deadlines.
- Must have strong verbal and written communication skills.
- Must be proficient in computer skills and office systems.
- Must be reliable and show initiative.
- Must exhibit stress tolerance. Punctuality and Attendance are significant job responsibilities.
- Must maintain a clean and orderly work environment.
- May occasionally assist with special events.
- Behave Ethically – understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and align with the values of the organization.
- Build Relationships – establish and maintain positive working relationships with others both internally and externally to achieve the goals of the organization.
- Communicate Effectively – speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
- Focus on Client Needs – anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
- Foster Teamwork – work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
- Make Decisions – assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
- Organization – set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
- Plan – determine strategies to move the organization forward, set goals, create and implement actions plans and evaluate the process and results.
- Solve Problems – Assess problem situation to identify causes, gather and process relevant information, generate possible solutions and make recommendations and/or resolve the problem.
Responsibilities
- Input all listing information into MLS and update as needed.
- Coordinate all inbound leads from websites.
- Manage client database management program and system.
- Input all necessary information into client database and transaction managements systems.
- Oversee all aspects of buyer and seller transactions from executed listing agreement to closing.
- Type contract forms for approval by licensee and supervising broker.
- Submit all necessary documentation to office broker for file compliance.
- Coordinate floor duty shifts with Independent Sales Staff.
- Compose, type, and distribute meeting notes, routing correspondence, and reports.
- Prepare and send outgoing memos, emails, meeting notices and set agendas.
- Forward incoming general e-mails to the appropriate staff member.
- Responsible for compliance with legal requirements and company policies and directives.
- Update and ensure the accuracy to the organization’s databases.
- Back-up electronic files, hard files using proper procedures. Proficient in Microsoft word, power point, excel and outlook software to prepare report, memos, documents.
- Provide administrative support to management and other staff.
- Cover front desk reception as needed.
- Duties may include fielding telephone calls, receiving and directing visitors, word processing, filing, and faxing.
- Perform other duties assigned as necessary.
- Inform and report any incident or accident to the leadership.
Please visit our website at OTOWjobs.com for an additional list of additional exciting job opportunities!
On Top of the World Communities provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, OTOW will provide reasonable accommodations for qualified individuals with disabilities. On Top of the World Communities is a Drug-free work place.
