| Responsible for the Operations and Sales supervision of multiple manufactured home communities spread throughout the Eastern US. Major areas of responsibilities include creating and managing the annual operating and capital improvements budgets, personnel management of on-site community managers, marketing, resident relations, retailer relations, community enhancement, and other related property management and sales duties.
JOB DUTIES:
Personnel Management
- Determine staffing levels for each community in conjunction with budget.
- Recruit and select qualified community management and sales candidates for assigned properties.
- Hiring and termination of all community level staff.
- Conduct annual performance review evaluations and recommend compensation adjustments for community management and sales staff; coach and accurately appraise performance.
- Recommend and coordinate education and training of community management and sales staff to enhance skill development.
- Ensure compliance with federal, state, and local agencies that regulate fair housing laws and community operations.
Sales/Marketing
- Create Operations and Sales marketing programs which include a detailed marketing strategy, including timetables, roles and responsibilities of staff and projected expenses.
- Implement marketing and advertising plans including specific objectives and activities to achieve targeted results.
- Maintain knowledge of current market surveys and existing market conditions.
- Work with sales staff to purchase new and used home inventory.
Asset Maintenance/Physical Property Management
- Approve budgeted expenditures
- Ensure that each community is consistently maintained to Sunrise Communities standards at all times.
- Conduct regular on-site inspections of assets in assigned portfolio.
- Review recommended equipment needs in conjunction with community management and sales.
- Ensure implementation of annual capital improvement program.
- Monitor safety, loss, and risk management at each community as it relates to property, vehicles and equipment.
- Approve the selection of all contractual services for assigned properties.
- Available for after hour emergencies and other activities as necessary.
Budget Responsibilities
- Submit annual operating and sales budgets and accept total budget responsibility for each community.
- Control income and expense categories of portfolio.
- Develop annual occupancy, lease-up and sales projections; and implement programs to achieve them.
- Review monthly P&L statements, prepare a written variance report, and include a corrective action plan where needed.
- Maintain accurate rent rolls in conjunction with Community Managers.
- Ensure timely collection of rent at each community in conjunction with Community Manager.
- Review monthly property accounting reports, as required.
- Prepare Pro-Forma Budgets as requested for newly acquired manufactured housing communities.
- Recommend changes to operating controls, as needed.
Resident Relations
- Meet with residents, homeowner’s associations or boards as required and maintain effective communication.
- Work with Community Manager to develop effective resident relation activities at each community.
- Handle and resolve complaints. This includes asking questions to determine the validity of a complaint and offering possible solutions consistent with guidelines established by Sunrise Communities.
- Ensure customers/residents receive a high level of service consistent with Sunrise Communities Customer Service philosophy.
MINIMUM EDUCATION/EXPERIENCE REQUIRED
- Bachelor’s Degree
- Five years of property management experience including two years’ supervisory experience required.
KNOWLEDGE SKILLS AND ABILITIES
- Demonstrated leadership abilities
- Excellent communication skills
- Excellent interpersonal skills
- Working knowledge of federal, state and local laws pertaining to fair housing and employment law
- Working knowledge of computers
- Ability to organize and prioritize projects
- Working knowledge of basic accounting principles
- Willingness to travel with overnight stays
- Ability to use computers including the internet and Microsoft Office Suite.
- Must have flexibility to respond to community needs during non-business hours
Job Type: Full-time
Salary: $65,000.00 to $75,000.00 /year
Required education:
Required experience:
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