Real Estate Processor Senior
Job ID R0052652
Date posted 09/24/2020
Purpose of Job
NOTE: This position will be in our Tampa Crosstown facility. (Southeast Tampa/Brandon Campus).
Serves as the primary point of contact for the mortgage process after the loan is submitted to Fulfillment. With a focus on ensuring loan applications are accurate and supporting documentation is complete, responsible for providing quality loan processing while delivering an exceptional member service experience. Works with Underwriting and various other cross-functional teams to ensure the successful and timely approval and closing of mortgage loans to meet our member’s needs.
Job Requirements
About USAA
USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.
In each of the past five years, we’ve been a top-40 Fortune 100 Best Companies to Work For®, and we’ve ranked among Victory Media’s Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.
USAA Careers – Award Winning Workplace (17 seconds)
USAA Careers – World Class Benefits (31 seconds)
- Assists unit manager in providing guidance and coaching to junior processors to drive sound business results and may oversee the work product to ensure accurate processing and pre-closing tasks are completed from point of application to submission.
- Handles the most complex real estate loan requests and escalated member issues for all mortgage products in support of a fulfillment unit or expert phone queue.
- Assists unit manager in providing oversight to daily workflow, to ensure service level objectives are met in the areas of member satisfaction, speed, and efficiency of file delivery to completing mortgage applications.
- Provides direct feedback to junior processors to aid in the refinement of existing skills and the development of new skills and provides feedback to unit manager on employee performance.
- Serves as a resource to less experienced team member and facilitates or assists with unit training needs.
- Identifies opportunities for process improvements and serves as a subject matter expert in providing guidance in the development, evaluation, and implementation of processing system enhancements or process improvements.
- Performs detailed reviews in accordance with prescribed policies, procedures, guidelines and regulations.
- Assumes the manager’s primary business duties and responsibilities for daily operations of the unit in the manager’s absence.
Minimum Experience
- High School Diploma or General Equivalency Diploma.
- 4 or more years of real estate lending experience to include mortgage loan processing, home equity loan processing, closing, originating, underwriting mortgage loans.
*Qualifications may warrant placement in a different job level*
When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.
Preferred Experience
- 2 or more years of direct team lead/supervisory experience.
- Technical knowledge regarding the end to end mortgage process.
- Experience pro-actively managing a team pipeline to deliver high business results.
In addition to other USAA applicant screenings, individuals hired for this position must be federally registered on the National Mortgage and Licensing System Registry (NMLSR) after being hired. The NMLSR will require you to provide identification information, financial services related employment history, and disclose certain criminal, civil judicial or regulatory/licensing actions that have been brought against you. It also requires that you be fingerprinted for an FBI background check.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
At USAA our employees enjoy one of the best benefits package in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.
Relocation assistance is not available for this position.
For Internal Candidates:
Must complete 12 months in current position (from date of hire or date of placement), or must have manager’s approval prior to posting.
Last day for internal candidates to apply to the opening is 9/30/20 by 11:59 pm CST time.
