Position Summary:
REALE02077
The Transaction Manager is an individual who is outgoing, draws energy from working with people, and is optimistic. They have a strong sense of urgency, but not at the expense of quality. In addition, he/she demonstrates on a daily basis the knowledge, attitudes, skills, and habits of a high achiever who is committed to putting clients first, doing the right thing, and seeking win-win agreements. The Transaction Manager must be adaptable to change and be solutions oriented. He/She will manage a team of Transaction Coordinators and oversee the contract-to-close process efficiently and effectively to ensure all transactions close on time, with little or no hassle to clients and third parties. This individual must provide exceptional customer service.
Qualifications:
- Licensed Realtor
- Solutions-based
- Excellent at building rapport
- People oriented
- Strong written and verbal communication skills
- Good organizational skills
- Learning based
- Willing to learn scripts and dialogues
Qualifications Required:
- Minimum 2 years management experience
- Requires a minimum of high school diploma or its equivalent
- Requires a minimum of 2 years real estate experience
- Customer service experience
Essential Functions & Responsibilities:
- Build, implements, and manages all systems for transaction coordination, internal communication, client communication, financial management, information management, central database management, and marketing.
- Assists as needed in documenting the systems of other departments, including customer service, buyer, seller, lead generation, tracking, and expansion systems.
- Oversees all contracts through closing.
- Creates and maintain an operations manual that documents all systems and standards.
- Is responsible for hiring, training, consulting, and holding accountable all additional administrative department members.
- System development, implementation, documentation, and management
- Information management
- Oversight of contracts through closing
- Customer/Vendor relations
- Leading administrative department members (as appropriate to organizational structure)
