Job Description

Job Summary:

Under general supervision, uses knowledge and skills obtained through education, experience, or training to facilitate the transfer and maintenance of new and existing real estate assets within trust accounts. Provides advanced administrative support to Real Estate Department. Communicates information to internal and external customers and adapts procedures, processes, and techniques to accomplish the requirements of the position. Serves as a resource to resolve complex issues. Works independently, or within a team, on assignments that are broad in nature and scope.

Essential Duties and Responsibilities:

– Maintains current database of real estate assets.

– Facilitates and coordinates the asset transfer process for real estate.

– Ensures new, incoming trust real estate files are complete and accurate.

– Facilitates outsource relationships regarding real estate administration.

– Consults with Trust Officers, Business Development Officers, and Financial Advisors on the transfer and retention of real estate.

– Serves as a liaison during regulatory exams and account file management.

– Monitors and takes action with respect to accounts as required.

– Serves as a liaison during internal and external audits.

– Maintains regular contact with manager and other internal or external customers or clients.

– Schedules, reports and tracks information for the department.

  • Collects data for preparation of various reports, budgets, and variance analyses.
  • Complies data for reports and collates into a single report.
  • Assists in preparing, reviewing, or auditing reports.
  • May assist in orienting and training lower level employees.

– Assists with complex research and investigation.

– Performs other duties and responsibilities as assigned.

Qualifications

Knowledge, Skills, and Abilities

Knowledge of:

– Basic concepts, principles and practices of real estate, as well as the liability and risks associated such assets.

– Basic office practices, procedures and methods.

– Basic mathematical calculations.

– Company’s working structure, internal policies, mission, and strategies.

Skill in:

– Interpreting and applying policies and procedures.

– Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines.

– Promoting effective coordination between multiple work groups and functional areas.

– Detail orientation to ensure quality standards are met without impairing workflow.

– Communicating both orally and written.

– Operating standard office equipment and using required software applications to produce correspondence, electronic communication and maintain spreadsheets and databases.

Ability to:

– Effectively balance the conflicting requirements of clients, beneficiaries, account guidelines, compliance and government regulations.

– Learn required Trust accounting system software and applicable applications.

– Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment.

– Pay close attention to detail to maintain accuracy on completed work.

– Establish and maintain effective working relationships at all levels of the organization.

– Work independently as well as collaboratively within a team environment.

– Identify required tasks, develop timelines and execute.

– Project a positive, professional image both internal and with external business contacts.

– Convey information clearly and effectively through both formal and informal documents.

– Communicate effectively, both orally and in writing.

Educational/Previous Experience Requirements:

– High school diploma or equivalent with a minimum of six (6) years of experience in a customer service or an office environment.

– OR ~

– Any equivalent combination of experience, education, and/or training approved by Human Resources.

EducationHigh School (HS)

Work ExperienceGeneral Experience – 13 months to 3 years

Certifications

TravelLess than 25%

WorkstyleHybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm’s core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to: – Grow professionally and inspire others to do the same – Work with and through others to achieve desired outcomes – Make prompt, pragmatic choices and act with the client in mind – Take ownership and hold themselves and others accountable for delivering results that matter – Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.#LI-TG1

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