Urgently hiring
Job details
Salary $32,000 – $40,000 a year
Job TypeFull-time
Qualifications
- Bilingual: 3 years (Preferred)
Full Job Description
Does providing a white-glove customer experience in every interaction you have matter to you? Would you be excited to help clients change the mindset that buying or selling their home is stressful to the mindset that it is a delightful and empowering experience? What about helping professional realtors realize more time in their day-to-day routine because they know that their clients are in your capable hands?
Our Realtor Concierge team is building a reputation for best-in-class customer service during the title and escrow phase of the home closing process, and we’re adding team members who are excited about innovating on an antiquated process, who love solving problems, keeping processes on track, and most importantly, engaging with customers as they navigate their home buying or selling milestones. If you are excited to bring your customer mindset to a growing, energetic and dedicated team, we’re looking forward to starting a conversation.
Your day-to-day:
- Professionally field a high volume of inbound customer support calls and tickets, including via phone, text, email and other mediums
- Ensure timely, consistent and transparent communication with clients throughout the home closing process
- Collaborate closely with closing teams, process operations teams, and sales teams to ensure seamless closing processes and high levels of client satisfaction
- Iterate on current processes to continuously improve our internal operations and create even more impactful customer interactions
- Model the Core Values of Modus through appropriate actions and behaviors
Experience you bring:
- Customer service: you’ve had the chance to interact with customers in a professional setting before: retail, food service, call centers … it all counts!
- Stellar communication skills: you’ll be communicating verbally and in writing, internally and externally, and professionalism is mandatory
- A great attitude: your team members and your clients are counting on you to stay calm under pressure and keep rolling with the punches
- Problem solving skills: you’ll need to figure some things out on the fly, so the ability to break down a problem and solve it quickly will help you succeed
- Bilingual skills: you speak both English and Spanish fluently (required)
- Education: a high school diploma or equivalent, or higher education
What’s in it for you:
We’re on a mission to create a human-centered real estate experience to make it a delightful and empowering moment in people’s lives. As we continue our work to create the world’s most simple, modernized real estate experience available to everyone, we need more driven builders who want to innovate on an antiquated process. You will have the opportunity to contribute in significant ways to this mission and vision, to grow with the company, and to enjoy a people-first culture that allows you to bring your best self to work every day.
We are committed to investing in each team member as an individual, and in each team as a whole. Here are just some of the ways we support our team members:
- Competitive compensation
- Equity ownership (stock options)
- Medical, Dental and Vision insurance options (we help cover the costs of your premiums)
- 401(k)
- Unlimited PTO
- Transportation subsidies
- Open-door policies, including to the C-Suite
Why Modus?
Founded in 2018 and headquartered in Seattle, WA, Modus is the fastest growing title and escrow company in Washington state with solid series-A funding from NFX, Felicis Ventures and more. Modus has rapidly grown to over 60 employees in WA, and in late 2019, we expanded our footprint to St. Petersburg, FL. Since launch we have facilitated over $1 Billion in residential purchase transactions, capturing 3X the market share of our competition, despite being newer to the game. With our current traction and trajectory, our sticky client base, and our incredible team and culture, it’s clear that we’re just getting started.
We celebrate our diverse culture, and believe our commitment to inclusiveness helps us thrive. Modus is an equal opportunity employer, and we consider all candidates only on the basis of their qualifications and merit in relation to our business needs. We do not tolerate discrimination of any kind, including from our team to candidates, or from candidates to our team.
Job Type: Full-time
Pay: $32,000.00 – $40,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
COVID-19 considerations:
We provide masks and gloves, take temperatures, and are offering work from home options as appropriate.
Experience:
- Bilingual: 3 years (Preferred)
Work Remotely:
- Temporarily due to COVID-19
