Job details
Salary $12 – $15 an hour
Job Type Full-time Part-time
Qualifications
- Experience:
- Receptionist, 2 years (Required)
- Location:
- Tampa, FL 33612 (Required)
Full Job Description
Guest Ambassador
Position Description
Job Title: Guest Ambassador
Department: Reception
Reports To: Human Resource Director
FLSA Status: Non-Exempt
EEO-1 Job Category: Administrative Support Workers
- Purpose*
Act as the information hub for all residents, guests and staff.
- Job Summary*
Provide administrative services to residents, guests and staff in a pleasant and professional manner.
Principle Duties and Responsibilities:
The following essential functions are the fundamental job duties of the position to be completed with or without appropriate reasonable accommodation. These job duties are not to be construed as exclusive or all inclusive; other job duties may be assigned and required.
- Identify and clarify resident and guest needs and desires; answering questions; giving directions and/or instructions
- Operate company multi-line telephone console; answering by the third (3rd) ring, dispatching calls and taking messages
- Keep all resident information confidential
- Monitor emergency response systems; promptly notifying appropriate personnel of matters requiring attention
- Provide clerical duties, which may include faxing, scanning, copying, creating memos, letters, etc.
- Responsible for the postage meter
- Responsible for all incoming or outgoing deliveries to the concierge desk (i.e. logging in deliveries, notifying residents, delivering to apartments, obtaining signature for receipt, etc.)
- Responsible for room service/sick tray meal orders
- Schedule guest rooms
- Greet guests, residents and staff in a courteous, warm and professional manner
- Resolve and follow up on complaints or issues, redirecting as needed
- Maintain daily logs and forms
- Provide excellent communication and customer service skills during interactions with residents, guests and staff
- Responsible for logging work orders into system
- Use two way radio to communicate with staff as needed in a professional manner; keeping conversations short and to the point
- Attend mandatory in-services and training (monthly and annual) as required by specific departments and overall requirements of Tampa Life Plan Village as well as state requirements
Minimum Qualifications
- High School Diploma or General Education Degree (GED) preferred and a minimum of 1 year related experience and/or training; or equivalent combination of education and experience
- Must be able to exhibit organizational and time management skills as well as strong communication skills (written and verbal)
- Must be computer literate and able to use Microsoft programs (Word, Excel, Outlook, etc.)
- Must be able to type at 35 to 40 WPM
- College or related business courses helpful
- Must be able to carry out detailed written or oral instructions
- Required to perform frequent body movements including but not limited to; lifting, moving, transferring, bending, stooping, squatting and reaching.
- Must be able to sit, stand and walk for prolonged periods of time
- Must be able to work varied schedule including nights, weekends and holidays.
- Basic math skills required
- Must be able to lift a minimum of 30 pounds
Required Behavior
- Able to think creatively and independently to meet worthwhile objectives.
- Able to be innovative to create and generate solutions and programs
- Able to take action in solving problems while exhibiting judgment and dealing with realistic understanding of the issues.
- Must be able to work under emotional demands
- Must read, write and speak English fluently; speaking in a clear, concise, professional and friendly voice
Job Types: Full-time, Part-time
Pay: $12.00 – $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Holidays
- Night shift
- Weekends
Experience:
- Receptionist: 2 years (Required)
Location:
- Tampa, FL 33612 (Required)
Hours per week:
- 30-39
Typical start time:
- 3PM
Typical end time:
- 11PM
Work Remotely:
- No
